Clerk-Dispatcher I - SR-12

Duties Summary

Operates a radio-telephone communication system involving the receipt and transmission of messages; dispatches personnel, materials, and equipment in response to emergency, service, or trouble calls; performs a variety of clerical work involving the preparation of reports and the maintenance of records; and performs other related duties as required.

There are two (2) immediate permanent full-time vacancies with the Animal Control and Protection Agency in Puna.

The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

Examples of Duties

• Receives and transmits messages by operating a radio-telephone communication system.
• Maintains circuit discipline.
• Answers emergency and trouble calls, determines location and nature of problem, and in the absence of operations supervisors dispatches personnel to handle emergency service and trouble calls.
• Follows up trouble calls to see that services have been rendered.
• Dispatches materials and equipment as requested.
• Answers complaints and inquiries in regard to services or maintenance activities.
• Receives, records, and relays information regarding work operations.
• Interprets departmental regulations and policies.
• Prepares and processes various applications.
• Prepares and reviews daily time sheets, work orders, and equipment reports for accuracy and completeness.
• Maintains time and leave records of operations personnel as directed.
• Prepares purchase requisitions and temporary assignment reports for superior's signature.
• Checks and processes invoices against receiving copies.
• Maintains files and records of requisitions, letters, maps, equipment, contracts, forms, etc.
• Prepares and types reports such as accident reports, work and cost estimates, work schedules and activities, status reports, and annual statistic reports.
• Reviews, prepares, compiles, and enters data into computer.
• Operates computer station.
• Maintains inventory of equipment.
• May supervise others.

Minimum Qualification Requirements

Training and Experience:
A combination of education and experience substantially equivalent to:

• graduation from high school, and
• three (3) years of clerical experience, of which
• one (1) shall have involved dispatching or public contact which shall have included providing information, answering questions and inquiries, or explaining policies, rules and regulations in person or by telephone.

Substitution of education for required clerical experience: an Associates degree or higher from an accredited college or university may be substituted for lack of the required clerical experience on a year for year basis (examples: 30 college credits can be substituted for one (1) year of the required clerical experience, an Associates degree can be substituted for two (2) years of the required clerical experience, and a baccalaureate degree or higher can be substituted for four (4) years of the required clerical experience). (Scan and attach a copy of your official college transcript to be credited for the substitution of clerical experience.)

Note: Foreign transcripts must be accompanied by an official credential evaluation report to determine U.S. equivalency. (Scan and attach a copy of your official credential evaluation report to your application.)

Examination: All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.

Please read the minimum qualification requirements carefully. Be certain to list all pertinent training and experience, as this may be important in determining your examination score. It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.

Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application.

Knowledge of: office practices and procedures, filing methods and systems, punctuation, grammar, spelling, and word usage, use of standard office machines and equipment, departmental regulations, policies, and procedures, radio discipline and techniques, and some data processing and computer station usage.

Ability to: read and interpret written material, keep records, make arithmetic computations, compare names and numbers rapidly and accurately, operate standard office machines, equipment, and computers, supervise the work of others; deal tactfully and effectively with the public, operate radio-telephone equipment, and make decisions under emergency conditions.

Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping: Light

Benefits of County Employment: The County of Hawai‘i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.

• Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
• Vacation: Start accruing paid vacation time immediately upon hire – up to 21 days per year.
• Sick Leave: Start accruing paid sick leave time immediately upon hire – up to 21 days per year.
• Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
• Training and Development: The County has a variety of training and development opportunities for employees.
• County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning.
• Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service.
• Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries.
• Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions.
• Flexible Spending Plan: Use pre-tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums.
• Health Benefit Plans: The County of Hawai‘i offers a variety of health benefit plans for eligible employees.
• Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.
• Group Life Insurance: Free life insurance policy for active employees.
• Credit Union Membership
• Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty.

All benefits are subject to eligibility requirements and change due to legislative actions and/or changes negotiated through collective bargaining. Please check out the benefits tab for additional information.

Supplemental Information

Please scan and attach these supporting documents to your on-line application, if required:

• an official college transcript,
• a valid driver's license,
• a temporary assignment verification,
• professional licenses, and/or
• certificates.

Veterans applying for veteran's preference points shall also scan and attach their DD-214 form and as needed, their VA claim letter to the on-line application.

ELECTRONIC NOTIFICATION TO APPLICANTS:
Please ensure that the email address and mobile phone number you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails and text messages or fail to check your email box or NEOGOV account INBOX in a timely manner. Checking your NEOGOV account INBOX daily is recommended and is the most secure method to check on notices sent to you. This is a new feature created by our vendor, NEOGOV.

Please add info@governmentjobs.com to your contact list. Open your NEOGOV account using your user name and password. In the upper right hand corner of the account is your name, and under your name, click on INBOX to view all notices sent you. The notices will appear here in the INBOX even in the event you don't receive it on your cell phone, computer, or other electronic device. This is the best way to check and view all notices sent to you.

You will receive a confirmation email upon successfully submitting your application. Failure to receive this confirmation email, indicates that your application was not submitted.

APPLICATIONS MUST BE FILED ONLINE AT:
https://www.governmentjobs.com/careers/countyhawaii

E-mail: jobs@hawaiicounty.gov

Benefits of County employment: The County of Hawai‘i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.

• Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
• Vacation: Employees start accruing paid vacation time immediately upon hire. 14 hours are earned after a full month of service, which equals to 21 days per year, with a maximum accumulation of 90 working days.
• Sick Leave: Employees start accruing paid sick leave time immediately upon hire. 14 hours are earned after a full month of service, which equals to 21 days per year, with no limitation on the amount of sick leave that may be accumulated.
• Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
• Training and Development: The County provides a variety of training and development opportunities for employees.
• County Tuition Reimbursement Program: Scholarship program for employees who take the initiative to advance their education and learning, subject to eligibility requirements and reimbursement limits.
• Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan covered under Section 401(a) of the Internal Revenue Code. It provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries. For more information visit https://ers.ehawaii.gov
• Deferred Compensation: Eligible employees may participate in the Island Savings Plan (a deferred compensation plan as provided under Section 457 of the Internal Revenue Code.) This is a voluntary supplemental retirement savings plan that allows for the investment of tax-deferred contributions into a variety of investment options.
• Flexible Spending Plan: Eligible employees can use pre-tax dollars to pay for their portion of insurance premiums, qualified dependent care and/or medical expenses.
• Health Benefit Plans: The County of Hawai‘i offers the following health benefit plans for eligible employees:
  • Medical Plan (HMO or PPO)
  • Vision Plan
  • Dental Plan
  • Prescription Drug Plan

• Employee Assistance Program (EAP): The County offers a voluntary assistance program which provides its employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.
• Group Life Insurance: The County provides a free life insurance policy for active employees.
• Credit Union Membership
• Other Leaves: You may be eligible for other leaves, such as: Family Leave, Funeral Leave, Leave Sharing, Military Leave, Victims Protection Leave, Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, Donor Leave, and Jury Duty.