ETSB Systems Administrator

Emergency Telephone System Board of DuPage County (ETSB)  is seeking an experienced IT technician to provide daily support and maintenance for a small dynamic team with the opportunity to cross train on enterprise-level applications critical to the operation of 911 centers. Within this role the right individual will be skilled in networking, system infrastructure and has provided end user tier one support in a 24/7 environment.  

This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union.  As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave.

To learn more about the cost and coverage of the benefits plan, visit Employees Benefit Information.

For detailed information on paid time off, visit Employee Policy Manual, Section 5

RESPONSIBILITIES INCLUDE:

• Provides technical support for both hardware and software issues for end users
• Manages the configuration and operations of client and server-based computer operating systems
• Monitors the system continuously and responds to security or usability concerns
• Responds to and resolves help desk requests
• Assess and updates systems and processes as required for enhanced functionality and security issue resolution
• Manages test and production systems
• Implements and manages software and system upgrades, updates and patches.
• Communicates with vendors to troubleshoot and assist with system issues as necessary
• Administrates infrastructure, including firewalls, network applications, software and hardware and other processes as needed
• Reviews system application logs
• Installs and tests computer-related equipment
• Responsible for system security
• Provides end user support via the ticketing system and responds to user inquiries regarding the status of incidents/work order tickets and performs follow up communication until resolution or completion of request.
• Maintains effective relationships with appropriate agencies and vendors

Requirements for this position include the following experience or equivalent combination of training and experience: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, will consider other degrees based upon technical experience
• Minimum of 3–5 years of experience in IT operations, support, or administration.

A pre-employment background check is required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.