Case Manager Behavioral Health

Make a Difference Every Day in Your Community!
Join the Door County Health & Human Services team as a Case Manager – Behavioral Health and help support individuals living with mental health and substance use challenges. This position offers the opportunity to make meaningful change through crisis intervention, advocacy, and collaboration with a dedicated team of professionals who care deeply about community wellbeing.

Summary:

As a Case Manager, you will provide individualized case management services for clients with mental health and substance use needs. This field-based role ensures continuity of care by conducting intake assessments, coordinating resources, and developing service plans that promote independence and reduce hospitalizations. Supports community safety and wellbeing through targeted interventions, crisis support, and collaboration with service providers.

1. Responds to daytime crisis calls and walk-ins by conducting suicide risk assessments, developing safety plans, arranging emergency detentions, and coordinating psychiatric hospitalizations in accordance with Wis. Admin. Code Chapter 34 Department of Health Services (DHS 34) and applicable regulations.
2. Provides follow-up and linkage services for individuals post-crisis, including discharge planning and support in accessing community-based services.
3. Develops and updates Crisis Plans consistent with DHS 34 standards to promote client stability and service integration.
4. Coordinates with internal clinical teams and external providers to ensure timely access to medical, psychiatric, and support services.
5. Facilitates client appointments by providing transportation coordination or accompanying clients when appropriate to support treatment adherence.
6. Monitors client functioning and wellbeing, reporting observed concerns to appropriate clinical personnel to inform treatment decisions.
7. Provides outreach to individuals in the community experiencing mental health (MH) or Alcohol and Other Drug Abuse (AODA) concerns to try and engage them in services or to decrease hospitalizations.
8. Maintains accurate and timely documentation of client interactions, treatment plans, and case notes to meet regulatory and program requirements.
9. Assists clients with applications for public assistance programs including Disability, Medicaid, Housing Authority, and related benefits.
10. Initiates and maintains necessary authorizations and records requests in compliance with privacy laws and departmental procedures.
11. Represents the Behavioral Health Program at community events, builds partnerships with local agencies, and educates stakeholders on crisis services.

• Clinical Assessment: Applies diagnostic criteria and screening tools to evaluate behavioral health conditions and functional status.
• Care Coordination: Integrates service delivery across medical, housing, and social service domains to meet client needs.
• Crisis Management: Responds to urgent situations using approved protocols, exercising sound judgment and de-escalation strategies.
• Documentation & Compliance: Maintains detailed, legally compliant records in alignment with Medicaid, DHS, and County standards.
• Collaboration: Engages effectively with multidisciplinary teams and external partners to support client outcomes.
• Advocacy & Communication: Communicates clearly and compassionately with diverse client populations and support networks.
• Time Management: Prioritizes multiple demands in a dynamic environment, meeting deadlines while maintaining service quality.

• Bachelor’s degree in Psychology, Social Work, or related Human Services field from an accredited institution.
• Minimum of one (1) year supervised experience with individuals experiencing mental illness or substance use disorders; three (3) years preferred.
• Valid driver’s license.
• Completion of 40-hour DHS 34 Crisis Orientation required within three (3) months of hire.

• Additional experience in community-based case management or crisis intervention services.
• Knowledge of public benefit programs and behavioral health systems in Wisconsin.
• Familiarity with electronic health records and functional screening tools.

Benefits to promote employee/family wellness (full time status):

• Health Insurance including prescriptions – 85% of premium paid by the County of Door
• Wellworks wellness participation – health insurance premium discount
• Dental Insurance – 100% of premium paid by the County of Door!
• Vision Insurance
• Term Life Insurance - offered through WI Dept of Employee Trust Funds (ETF)
• Income Continuation Insurance – ask about premium holiday!
• Flexible Spending Account (FSA)
• Wisconsin Retirement System – required participation in Employee/Employer match
• 457(b) Deferred Compensation plans – (Wisconsin Deferred Comp & Nationwide)
• County of Door is a Public Service Loan Forgiveness (PSLF) qualifying employer!

Benefits to promote work/life balance (full time status):

• Paid Holidays
• Paid Time Off (PTO) Plan
• Personal Day(s) by position
• Flexible/Alternative Work Schedule by position

Salary : $64,480