Receptionist Clerical

COUNTY OF BUCKS

• JOB TITLE: **Receptionist- Clerical - PD
• JOB CODE: **0417
• DEPARTMENT: **NM Business Office
• UNION: **03
• FLSA STATUS: **Non-Exempt
• GRADE: **00
• POSITION SUMMARY**:

Responsible for greeting residents, families and employees in the business office. Distributing cash to residents and families from resident trust fund. Creating badges for all new employees, assisting with replacement badges. Assisting in billing, Medicaid, Medicare A and B, and Insurance A and B claims in the ECS software system. Also responsible for covering the front desk for daily lunch breaks and vacation. This includes greeting and receiving guests and residents at the reception desk (located in the front lobby of Neshaminy Manor), answers incoming calls and assists in the safety and security of the residents by monitoring the lobby area alarm systems.

• ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:
• Serve as the backup for the full-time Receptionist-Clerical position when needed:
• Assist Families and resident with insurance questions, cash for shopping trips, and reimbursement to families from trust.
• Process Medicaid Renewals, reaching out to families for updates in insurance, banking information and any other financial changes to their resident's finances, assist with all COLA adjustments in ECS.
• Contact Families when residents are no longer covered under Medicare A or Insurance A, issuing the appropriate government issued cut forms.
• Prepare and obtains signatures for Social Security Representative Payee forms, fill and mail annual Representative Payee Report.
• Prepare Estate Recovery Forms and forward to the Commonwealth.
• Copy, file and scan all new insurance and new admission paperwork to the Resident Master scan system.
• Update Financial Responsible Party information in ECS to ensure bills are mailed to the appropriate party.
• Working with the Accounts Receivable ledger to maintain current collections.
• Mailing doctor claims to the appropriate payers by interpreting the insurance profile in ECS.
• Entering ancillary charges for Medicare and Insurance for consolidated billing in ECS.
• Create UBO4 in ECS for secondary insurance billing, adjusting amounts and manipulating claims to appropriate payers by interpreting the insurance profile claim in ECS.
• Business Office related duties such as filing, mailings and other duties as assigned.
• Greets all residents and relatives with courtesy and respect while on duty at the reception desk directing them to the proper department.
• Answers a multi-line telephone system transferring calls to the proper party or department.
• Maintains open communications between departments and emergency personnel, as the reception desk is the "command post" for fire and/or medical emergencies.
• Monitoring of the WanderGuard system for the protection of residents who enter the lobby area.
• Monitoring of the Secondary call bell system and pager system.
• Monitoring of the fire alarm system controls located in the back of the front desk area.
• Monitoring of the security video screens located on the front desk.
• Responsible for notifying Security of possible emergency situations existing in the front lobby.
• Liaison for all visitors, vendors and deliveries.

Qualifications Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent. College Business and Computer course preferable.
• Minimum of three -year computer experience including Microsoft Word, Excel and Office.
• Ability to get along well with the residents and the public.
• Advanced computer a alytical skills utilizing various program applications such as Adobe Reader and Editor, Power Point, etc.
• Ability to read and interpret documents such as government issued updates for Medicaid, Medicare and Insurance.
• Ability to calculate figures and amounts .
• Ability to analyze complex write routine reports and correspondence.
• Ability to speak effectively before general public or county employees.
• Knowledge of office equipment.