Benefits Administrator

POSITION SUMMARY:

Responsible for directing and planning the day-to-day operations of group benefits programs (medical, dental, vision, life insurance, disability, flexible spending accounts). Provides excellent customer service, improves existing benefits programs, analyzes benefits plan performance, audits claims experience and administrative services billing, and oversees the operations of third party benefits carriers. Works closely with the HR Manager who oversees benefits. Reports to the Chief Human Resources Officer.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Coordinates daily benefits processing, including enrollments, changes, beneficiary records, death claim processing, COBRA, disability, etc.
• Assists in the management of the benefit plan contract renewal and revision process.
• Reviews group administration fees and claims experience. Reconciles with internal enrollment records, and investigates all errors in a timely manner.
• Serves as the primary contact for vendors and third party administrators (TPA).
• Coordinates transfer of data files to TPAs for services, payment, claims processing and plan administration.
• Evaluates and revises internal processes to increase efficiency and minimize cost.
• Manages a process whereby all appropriate benefits are provided to employees while ensuring that these benefits are only made available to those employees who are eligible.
• Ensures timely completion for required filings, forms and billing.
• Maintains group data in HRIS benefits records. Prepares reports from the database as needed.
• Answers employee inquiries by phone and in writing concerning insurance benefits, eligibility, cost and termination of benefits. Works with the HR Manager who oversees benefits and the Chief Human Resources Officer to provide resolutions to complex employee benefit issues.
• Assists with plan audits both internally and externally.
• Compiles statistical data as needed. Runs reports and completes projects of a complex nature as related to benefits.
• Regularly reviews vendors and third party administrators for compliance, accuracy, efficiency and performance.
• Designs and distributes materials for benefits orientations, open enrollment and tools to enhance employees’ understanding of the County’s benefits.
• Assists with the administration of the County’s safety program by: implementing safety committees and attending meetings; recommending employee trainings to departments; addressing safety-related concerns/issues as they arise.
• Assist with wellness events, including fairs, organized walks, etc.
• Other duties may be assigned including special projects.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A Bachelor’s Degree is required.
• A minimum of three (3) years of related experience/training is required.
• Strong communication skills (oral & written) required.
• Proficient computer knowledge of Microsoft Suite required. Advanced Excel skills preferred.
• Working knowledge of Human Resources Information Systems (HRIS); preferably Lawson.

Job Details