911 Police, Fire & EMS Dispatcher

JOB REQUIREMENTS: Brown County Public Safety Communications is

recruiting 911 Dispatchers (Telecommunication Operators). We are looking

for highly motivated individuals who want to be part of a team and make

a difference to the responders, community, and visitors of Brown County.

There were just under 80,000 911 calls made to Brown County Dispatch

Center during 2024. While not all constituted an actual emergency, each

was answered by a trained Brown County Team Member. Brown County

provides an extensive training program and all training certifications.

Brown County Team Members have several key qualities and skills: Ability

to handle stressful situations calmly. Ability to think outside the box

to find solutions quickly. Significant experience with computers and

computer keyboards. Integrity, cooperation, and concern for the welfare

of the public and responders. Brown County Public Safety Communications

is 24/7, team members work 10 or 12 hour shifts. Nights, holidays, and

weekends may be required. Shift work is required with mandatory overtime

possible. \*Upon successful completion of training in two training

spots, pay increases to \$26.73/hr (typically within first year of

employment). \*Candidates with previous dispatch experience may be

eligible for a higher pay rate (\$28.34-\$32.07/hr). Essential Duties

Answers and routes telephone calls and messages of emergency and

non-emergency nature to the proper public service agency. Operates at

least one radio dispatch position. Utilizes data input procedure on

multiple keyboard terminals to assure data is properly transmitted to

the computer. Completes electronic incident forms. Maintains

documentation of all communications transmitted and received by radio

into electronic databases. Assures proper routing of incident

information through geographic knowledge of the county. Verifies on

visual screen (video display terminal) with call incident information to

assure data was correctly transmitted. Maintains records and data in

accordance with departmental rules. Routes, transmits and interprets

teletype messages. Testifies at adjudication hearings as necessary.

Performs related functions as assigned. Brown County is an E-Verify

employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf

(Download PDF reader)

https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf

(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:

Knowledge of, or the ability to learn, area geography and an awareness

of community events. Knowledge of and ability to utilize a computer and

the required software. Ability to orally communicate effectively and

precisely, both orally and in writing. Ability to operate a keyboard and

telephone equipment. Ability to pass CritiCall test. Ability to

accurately obtain information over the telephone from callers. Ability

to maintain emotional stability in stressful situations. Ability to

comprehend and carry out departmental rules, regulations and procedures.

Ability to maintain security and confidentiality. Ability to record

computer data rapidly and accurately. Ability to establish and maintain

effective working relationships with staff and the public. Ability to

familiarize oneself with incidents relating to critical public safety

activities. Ability to understand and follow written and oral

instructions. Ability to work the required hours of the position.

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty