What are the responsibilities and job description for the 911 Police, Fire & EMS Dispatcher position at COUNTY OF BROWN?
JOB REQUIREMENTS: Brown County Public Safety Communications is
recruiting 911 Dispatchers (Telecommunication Operators). We are looking
for highly motivated individuals who want to be part of a team and make
a difference to the responders, community, and visitors of Brown County.
There were just under 80,000 911 calls made to Brown County Dispatch
Center during 2024. While not all constituted an actual emergency, each
was answered by a trained Brown County Team Member. Brown County
provides an extensive training program and all training certifications.
Brown County Team Members have several key qualities and skills: Ability
to handle stressful situations calmly. Ability to think outside the box
to find solutions quickly. Significant experience with computers and
computer keyboards. Integrity, cooperation, and concern for the welfare
of the public and responders. Brown County Public Safety Communications
is 24/7, team members work 12 hour shifts. Nights, weekends, holidays
may be required. Shift work is required with mandatory overtime
possible. Team members are scheduled to work 48 hours in one week, then
36 hours the next week. The shift pattern is as follows: work 2 days
(Monday, Tuesday), 2 days off (Wednesday, Thursday), work 3 days
(Friday, Saturday, Sunday), 2 days off (Monday, Tuesday), work 2 days
(Wednesday, Thursday), 3 days off (Friday, Saturday, Sunday) then the
rotation repeats. \*Upon successful completion of training in two
training spots, pay increases to \$27.44/hr (typically within first year
of employment). \*Candidates with previous dispatch experience may be
eligible for a higher pay rate (\$29.09-\$32.92/hr). Recruitment Bonus
Information: Up to \$2,000 bonus with 1-2 years dispatch experience
(within the last 5 years). \$1,000 paid out after completion of training
in second spot and \$1,000 paid out after first year of employment. Up
to \$6,000 bonus with 2 years dispatch experience (within the last 5
years). \$3,000 paid out after completion of training in second spot and
\$3,000 paid out after first year of employment. Candidates that have
completed the International Academy of Emergency Dispatch Emergency
Telecommunicator Course (ETC) and the course is valid at time of hire,
are eligible to receive a \$1,000 bonus after completion of second
training spot and an additional \$1,000 bonus after first year of
employment. Essential Duties Answers and routes telephone calls and
messages of emergency and non-emergency nature to the proper public
service agency. Operates at least one radio dispatch position. Utilizes
data input procedure on multiple keyboard terminals to assure data is
properly transmitted to the computer. Completes electronic incident
forms. Maintains documentation of all communications transmitted and
received by radio into electronic databases. Assures proper routing of
incident information through geographic knowledge of the county.
Verifies on visual screen (video display terminal) with call incident
information to assure data was correctly transmitted. Maintains records
and data in accordance with departmental rules. Routes, transmits and
interprets teletype messages. Testifies at adjudication hearings as
necessary. Performs related functions as assigned. Brown County is an
E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge of, or the ability to learn, area geography and an awareness
of community events. Knowledge of and ability to utilize a computer and
the required software. Ability to orally communicate effectively and
precisely, both orally and in writing. Ability to operate a keyboard and
telephone equipment. Ability to pass C itiCall test. Ability to
accurately obtain information over the telephone from callers. Ability
to maintain emotional stability in stressful situations. Ability to
comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality. Ability to record
computer data rapidly and accurately. Ability to establish and maintain
effective working relationships with staff and the public. Ability to
familiarize oneself with incidents relating to critical public safety
activities. Ability to understand and follow written and oral
instructions. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
recruiting 911 Dispatchers (Telecommunication Operators). We are looking
for highly motivated individuals who want to be part of a team and make
a difference to the responders, community, and visitors of Brown County.
There were just under 80,000 911 calls made to Brown County Dispatch
Center during 2024. While not all constituted an actual emergency, each
was answered by a trained Brown County Team Member. Brown County
provides an extensive training program and all training certifications.
Brown County Team Members have several key qualities and skills: Ability
to handle stressful situations calmly. Ability to think outside the box
to find solutions quickly. Significant experience with computers and
computer keyboards. Integrity, cooperation, and concern for the welfare
of the public and responders. Brown County Public Safety Communications
is 24/7, team members work 12 hour shifts. Nights, weekends, holidays
may be required. Shift work is required with mandatory overtime
possible. Team members are scheduled to work 48 hours in one week, then
36 hours the next week. The shift pattern is as follows: work 2 days
(Monday, Tuesday), 2 days off (Wednesday, Thursday), work 3 days
(Friday, Saturday, Sunday), 2 days off (Monday, Tuesday), work 2 days
(Wednesday, Thursday), 3 days off (Friday, Saturday, Sunday) then the
rotation repeats. \*Upon successful completion of training in two
training spots, pay increases to \$27.44/hr (typically within first year
of employment). \*Candidates with previous dispatch experience may be
eligible for a higher pay rate (\$29.09-\$32.92/hr). Recruitment Bonus
Information: Up to \$2,000 bonus with 1-2 years dispatch experience
(within the last 5 years). \$1,000 paid out after completion of training
in second spot and \$1,000 paid out after first year of employment. Up
to \$6,000 bonus with 2 years dispatch experience (within the last 5
years). \$3,000 paid out after completion of training in second spot and
\$3,000 paid out after first year of employment. Candidates that have
completed the International Academy of Emergency Dispatch Emergency
Telecommunicator Course (ETC) and the course is valid at time of hire,
are eligible to receive a \$1,000 bonus after completion of second
training spot and an additional \$1,000 bonus after first year of
employment. Essential Duties Answers and routes telephone calls and
messages of emergency and non-emergency nature to the proper public
service agency. Operates at least one radio dispatch position. Utilizes
data input procedure on multiple keyboard terminals to assure data is
properly transmitted to the computer. Completes electronic incident
forms. Maintains documentation of all communications transmitted and
received by radio into electronic databases. Assures proper routing of
incident information through geographic knowledge of the county.
Verifies on visual screen (video display terminal) with call incident
information to assure data was correctly transmitted. Maintains records
and data in accordance with departmental rules. Routes, transmits and
interprets teletype messages. Testifies at adjudication hearings as
necessary. Performs related functions as assigned. Brown County is an
E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge of, or the ability to learn, area geography and an awareness
of community events. Knowledge of and ability to utilize a computer and
the required software. Ability to orally communicate effectively and
precisely, both orally and in writing. Ability to operate a keyboard and
telephone equipment. Ability to pass C itiCall test. Ability to
accurately obtain information over the telephone from callers. Ability
to maintain emotional stability in stressful situations. Ability to
comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality. Ability to record
computer data rapidly and accurately. Ability to establish and maintain
effective working relationships with staff and the public. Ability to
familiarize oneself with incidents relating to critical public safety
activities. Ability to understand and follow written and oral
instructions. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
Salary : $1,000 - $6,000