Houseman/Shuttle Driver/Night Audit

Job Summary

Join our dynamic hospitality team as a Houseman, Shuttle Driver, and Night Auditor—an energetic role that combines guest service excellence with operational efficiency. In this multifaceted position, you will ensure our property remains pristine, safe, and welcoming during overnight hours. Your proactive approach will support guest satisfaction, facilitate smooth night-time operations, and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment and enjoy engaging with diverse guests, this is the perfect opportunity to showcase your hospitality expertise and make a positive impact every night.

Duties

• Maintain cleanliness and organization of guest rooms, public areas, and back-of-house spaces to uphold hotel standards. Light Maintenance, Carpet Shampoo, Etc
• Operate shuttle vehicles safely to transport guests to and from local attractions or airport terminals, ensuring punctuality and courteous service.
• Available to Conduct nightly audits using property management systems (PMS) such as OPERA to verify guest accounts, process transactions, and prepare detailed reports for management review.
• Assist guests with check-in/check-out procedures during late hours, providing exceptional customer service and addressing inquiries with professionalism.
• Follow hotel emergency procedures diligently to ensure guest safety and respond promptly to any incidents or safety concerns during overnight shifts.
• Support front desk operations by answering phone calls with proper phone etiquette, managing reservations via hospitality reservation systems, and communicating effectively with clients.
• Perform routine property inspections to identify maintenance needs or safety hazards, ensuring a secure environment for all guests and staff.

Skills

• Strong knowledge of hospitality management principles and hotel operations.
• Multilingual or bilingual abilities to communicate effectively with diverse guests.
• Experience with property management systems (PMS), especially OPERA or similar platforms.
• Excellent customer service skills combined with problem-solving capabilities to handle guest requests efficiently.
• Familiarity with hotel emergency procedures and safety protocols.
• Proven ability in front desk functions including reservations, check-ins/outs, and guest relations.
• Exceptional phone communication skills coupled with professional phone etiquette.
• Resort experience or previous hotel experience preferred for a comprehensive understanding of hospitality standards.

This role offers a unique opportunity to blend physical activity with guest engagement in a lively hospitality environment. We are committed to fostering a supportive workplace where your skills are valued, your growth is encouraged, and your contributions help create memorable experiences for our guests every night!

Pay: $15.00 - $18.00 per hour

Expected hours: 16.0 – 35.0 per week

Work Location: In person

Benefits:

Salary : $15 - $18