What are the responsibilities and job description for the Front Desk Manager position at Country Inn & Suites Fort Atkinson?
Reports To: General Manager or Assistant General ManagerScope:
- Assists in managing the hotel's operations, maintaining established cost and quality standards.
- Establishes a positive atmosphere and guest service attitude.
- Maintains personal contact with guests and with clients and the community organizations.
- Maintains product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
- Assists in reviewing accounting and management reports.
- Compares actual performance to planned performance, identifies variances and initiates corrective action.
- Ensures adequate resources are maintained to maximize employee performance.
- Ensures front desk positions are filled with qualified personnel.
- Ensures established procedures are followed for employment/termination of staff.
- Maintains procedures for orientation, training, and development.
- Assists in reviewing and approving work schedules.
- Assists in monitoring and maintaining procedures for control of supplies, keys, money, and credit.
- Assists in monitoring and maintaining procedures for the safety of guests and personnel.
- Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire systems, and elevators.
- Possesses a valid driver's license and be able to run hotel-related errands.