What are the responsibilities and job description for the Hotel Front Desk Agent - County Inn & Suites near Fox River Mall position at Country Inn & Suites, Appleton?
Position: Hotel Front Desk Agent
Starting Salary Range: $14.00-$17.00/hour based on experience.
Wage Increases: New hires can earn wage increases at 30-90 days
Employment Type: Part-Time, Full-Time, Temporary
We Offer:
- Team Culture: We work as a team and take pride in supporting each other every day.
- Holidays paid at time & ½ when worked
- Travel with hotel room discounts
- Tips
- Flexible Schedule
- Training and Growth: We provide on-the-job training and support career growth within the company.
- Employee Recognition: We celebrate achievements and recognize the hard work of our team members.
Job Overview
We are seeking a dedicated, reliable and friendly Hotel Front Desk Clerk to join our professional and awesome team. This role is essential in providing outstanding guest services and ensuring a smooth check-in and check-out experience for all visitors. The ideal candidate will possess excellent communication skills, a strong understanding of hospitality, and the ability to multitask effectively in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Manage reservations and ensure accurate data entry into the hotel management system.
- Maintain knowledge of hotel services, local attractions, and amenities to provide guests with relevant information.
- Operate phone systems efficiently to manage incoming calls and relay messages.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a welcoming atmosphere.
Experience
- Previous experience in a front desk or guest services role within the hotel industry is preferred.
- Familiarity with hotel management software is advantageous.
- Strong phone etiquette skills are essential for effective communication with guests.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- A background in hospitality management or related fields will be beneficial.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14 - $17