Hotel Front Desk Clerk

We are seeking a dynamic Front Desk Agent to join our team at the Country Inn & Suites Charlotte University. The position requires strong customer service skills and a great attitude. Customer service must be at an all-time high. Choice Advantage and Choice Hotels experience is a plus, but not required.

Hotel Front Desk Agent responsibilities include:

• GREAT ATTITUDE IS A MUST!
• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Greets, registers, and assigns rooms to guests. Issues room keys and gives directions.
• Sorts incoming mail and faxes for guests
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts
• Computes bill, collects payment, and makes change for guests
• Makes, confirms, and cancels reservations
• Posts charges such as laundry, faxes, and copies to guest room ledger
• Must be knowledgeable of all in-house services and be able to assist customers when questioned.
• Room directions along with hotel outlets and hours of operation must be explained to all customers.
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services when appropriate
• Keep the front desk clean and orderly
• Maintain updated records of bookings and payments

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $12 - $15