Housekeeper

Description

CASCADE HOTEL KANSAS CITY & ALOFT KANSAS CITY COUNTRY CLUB PLAZA 

HOUSEKEEPER

Join the team at Cascade Hotel Kansas City, a Marriott Tribute Portfolio Hotel, and Aloft Kansas City Country Club Plaza, a dual-branded hotel complex located in the heart of the Country Club Plaza. Featuring nearly 300 guest rooms, over 15,000 square feet of event space, multiple dining experiences, and distinctive guest amenities, our hotels deliver memorable stays through thoughtful service and attention to detail.

We believe exceptional guest experiences begin with exceptional associates. If you take pride in creating welcoming spaces, providing outstanding service, and contributing to a team that values excellence, we'd love to hear from you.

We are seeking a Housekeeper to join our Rooms Division team. This position plays an important role in ensuring guest rooms and public spaces are clean, comfortable, and prepared to deliver an exceptional guest experience.

Position Summary

The Housekeeper is responsible for maintaining the cleanliness, appearance, and overall presentation of guest rooms and assigned areas throughout the hotel. This role requires strong attention to detail, a commitment to hospitality, and the ability to work efficiently while maintaining high standards of quality and service.

Key Responsibilities

• Clean and maintain guest rooms according to hotel and brand standards. 

• Make beds, replace linens, replenish amenities, and ensure guest rooms are properly prepared. 

• Perform detailed cleaning of bathrooms, guest areas, and assigned spaces. 

• Inspect rooms for cleanliness, maintenance concerns, and overall presentation. 

• Report maintenance issues, lost and found items, and guest concerns promptly. 

• Maintain cleanliness of hallways, public areas, and assigned back-of-house spaces. 

• Follow proper procedures for handling cleaning supplies, chemicals, and equipment. 

• Provide friendly and professional service when interacting with guests. 

• Respond to guest requests and communicate needs to leadership. 

• Maintain organized housekeeping carts, closets, and work areas. 

• Support deep cleaning projects and preventative cleanliness initiatives. 

• Follow all safety, sanitation, and brand standards. 

• Perform additional duties as assigned.

Qualifications

Required:

• Ability to work independently and as part of a team. 

• Strong attention to detail and commitment to quality. 

• Ability to prioritize tasks in a fast-paced environment. 

• Professional and positive attitude. 

• Ability to follow instructions and hotel procedures.

Preferred:

• Previous housekeeping, hotel, hospitality, or customer service experience. 

• Experience working in a full-service or luxury hotel environment.

Schedule Requirements

• Must be available to work a flexible schedule, including weekends and holidays as business needs require. 

• Regular attendance and punctuality are essential functions of the position. 

• The hotel operates 24 hours a day, 7 days a week. 

• Schedules may vary based on occupancy, business levels, and operational needs.

Physical Requirements

• Ability to stand, walk, bend, reach, push, pull, and perform repetitive movements throughout the shift. 

• Ability to lift, carry, and move supplies and equipment as needed. 

• Ability to lift and/or move up to 25 pounds. 

• May be exposed to cleaning chemicals and varying temperatures.

Benefits

Eligible associates may enjoy:

• Medical, dental, and vision insurance 

• Life insurance and voluntary benefits 

• Paid Time Off (PTO) 

• 401(k) retirement plan 

• Marriott Associate Room Rate Program 

• Employee recognition programs 

• Career growth and development opportunities

Cascade Hotel Kansas City and Aloft Kansas City Country Club Plaza are Equal Opportunity Employers committed to fostering an inclusive workplace where all associates are valued and respected.

Requirements

• Successful completion of a background check is required as a condition of employment. 

• Additional screening requirements may apply based on the position. 

• Must comply with hotel uniform, grooming, and professional appearance standards.