Guest Room Attendant (ALOFT Country Club Plaza)

Description

ALOFT KANSAS CITY COUNTRY CLUB PLAZA 

GUEST ROOM ATTENDANT

Join the team at Aloft Kansas City Country Club Plaza, a Marriott hotel located in the heart of Kansas City’s iconic Country Club Plaza. As part of a unique dual-property complex alongside Cascade Hotel Kansas City, Aloft offers guests a modern, energetic hospitality experience featuring stylish guest rooms, vibrant social spaces, and thoughtful amenities designed for today’s travelers. 

We believe exceptional guest experiences begin with exceptional associates. If you take pride in creating clean, comfortable spaces and enjoy making a difference in the guest experience, we’d love to hear from you. 

We are seeking a Guest Room Attendant to join our Housekeeping team. This position plays a critical role in ensuring our guests enjoy a clean, welcoming, and comfortable stay while supporting the overall success of the hotel. 

Position Summary 

The Guest Room Attendant is responsible for maintaining guest rooms and assigned areas of the hotel according to Aloft and Marriott standards. This position ensures guest rooms are clean, organized, and properly prepared while providing thoughtful service and responding to guest needs. 

The ideal candidate is dependable, detail-oriented, and takes pride in delivering exceptional hospitality behind the scenes. 

Key Responsibilities 

• Clean and maintain assigned guest rooms according to hotel standards.
• Make beds, clean bathrooms, vacuum, dust, and sanitize guest room areas.
• Replenish linens, towels, amenities, and guest supplies as needed.
• Perform deep cleaning projects and assigned housekeeping tasks.
• Inspect rooms for cleanliness, damage, and maintenance concerns.
• Maintain housekeeping carts, supplies, and equipment in an organized manner.
• Remove trash and recyclables from guest rooms and assigned areas.
• Respond to guest requests in a timely, friendly, and professional manner.
• Communicate maintenance concerns and complete work orders as needed.
• Follow all safety, sanitation, and cleanliness procedures.
• Maintain proper uniform, grooming, and professional appearance standards.
• Support housekeeping operations and team members to ensure efficient hotel operations.
• Perform additional duties as assigned. 

Qualifications 

Required: 

• High school diploma or equivalent preferred.
• Strong attention to detail and commitment to quality.
• Ability to work independently and manage assigned tasks.
• Ability to work as part of a team in a fast-paced environment.
• Positive attitude and commitment to excellent guest service. 

Preferred: 

• Previous hotel, housekeeping, hospitality, or cleaning experience.
• Experience working in a branded hotel environment.
• Knowledge of housekeeping standards and procedures. 

Schedule Requirements 

• Must be available to work a flexible schedule, including weekends and holidays as business needs require.
• Regular attendance and punctuality are essential functions of the position.
• The hotel operates 24 hours a day, 7 days a week.
• Minimum availability of 16 hours per week required for part-time associates. 

Physical Requirements 

• Ability to stand and walk for extended periods.
• Ability to bend, reach, kneel, push, pull, and perform repetitive motions.
• Ability to lift, carry, and move up to 25 pounds.
• Ability to work with cleaning products and chemicals according to safety guidelines.
• May work in guest rooms, public spaces, and back-of-house areas. 

Benefits 

Eligible associates may enjoy: 

• Medical, dental, and vision insurance
• Life insurance and voluntary benefits
• Paid Time Off (PTO)
• 401(k) retirement plan
• Marriott Associate Room Rate Program
• Employee recognition programs
• Career growth and development opportunities 

Aloft Kansas City Country Club Plaza is an Equal Opportunity Employer committed to fostering an inclusive workplace where all associates are valued and respected. 

Requirements

• Successful completion of a background check is required as a condition of employment.  

• Additional screening requirements may apply based on the position.  

• Must comply with hotel uniform, grooming, and professional appearance standards.  

• Must demonstrate reliability, teamwork, and commitment to guest satisfaction.