Associate Director, Crisis Services

Brief Description

MINIMUM QUALIFICATIONS:

Master’s degree in a human service related field with at least three (3) year supervisory

experience. Must have demonstrated supervisory, administrative, problem solving and

consultation skills including a minimum of five (5) years’ of demonstrated work experience with

children in mental health or related social service field. Requires the willingness and ability to

work irregular hours as needed to ensure quality standards are met in service delivery. Must

hold a current behavioral health board approved license (LPC, LCSW, LBP, LMFT, LADC).

General Expectations

As the Associate Director, Crisis Services this individual bears responsibility for a wide

array of programming related to the YES Tulsa Location as well as the CALM Center. These

programs are engaged in the assessment and treatment of youth and families in crisis.

Employing the guiding principles of the Sanctuary Model, the Associate Director meticulously

monitors the performance of these specialty services and case management, ensuring that all

practices and operations align with the stringent requirements mandated by regulatory and

licensing agencies.

In addition to monitoring, the Associate Director is tasked with the implementation and periodic

review of clinical protocols, performance objectives, productivity benchmarks, and compliance

measures. They coordinate provider workflow planning and scheduling in collaboration with

other programs and departments as necessary. Serving as a coach, mentor, and supervisor to

staff providers, the Associate Director serves as a valuable resource for the entire agency,

offering guidance on best practices and adeptly addressing any therapy service or operational

issues with an acute focus on urgency and adherence to agency policy.

Furthermore, the Associate Director is charged with identifying and collaborating on the

execution action plans to enhance service delivery and ensure compliance measures are met.

They facilitate appropriate collaboration to ensure adherence to established clinical pathways

and foster seamless interdepartmental coordination.

Special Knowledge, Skills, And Abilities

• Demonstrate practices and promotes the Sanctuary Model’s seven commitments of:
  
  

non-violence, emotional intelligence, social learning, open communication, social

responsibility, democracy, and growth and change.

• Ability to recruit, select and provide leadership to staff members (clinical and support
  
  

staff).

• Demonstrate knowledge of valid assessment, treatment planning, and service delivery
  
  

systems including best practices and evidenced-based practice models used in various

services.

• Ability to communicate in an emotionally intelligent manner with clear, polite, and
  
  

respectful interpersonal communication in person, in written format and by telephone,

with employees, administration, community partners, referral sources, and client’s and

their families.

• Demonstrate extensive working knowledge of the behavioral health field, trauma
  
  

informed care, and crisis management.

• Ability to share knowledge while fostering team relationships within the sites, within
  
  

other agency departments, and throughout the community while maintaining objectivity,

cooperative attitude, and a commitment to the Sanctuary components.

• Ability to evaluate situations and adopt an effective course of action, delegate
  
  

responsibilities, and organize and present facts effectively.

• Demonstrate professional and ethical behavior as well as the ability to maintain strictest
  
  

confidentiality guidelines for interactions regarding client and employee information.

• Ability to work well under pressure meeting deadlines with efficiency and consistency
  
  

while maintaining a balance between good physical and mental health and the job

requirements.

• Demonstrate specialized training and/or certification in mental health services or related
  
  

field as may be required in order to assist with assessment and treatment for youth.

• Ability to be organized, goal oriented, and work autonomously.
• Knowledge of DHS, OJA, OHCA, CARF, and ODMHSAS standards as related to Child
  
  

/ Adolescent Behavioral Health Services and needs.

• Knowledge of inpatient and residential services for children and adolescents.
• Knowledge of clinical assessments, treatment triage, and coordination policy and
  
  

procedures.

• Knowledge of different types of child / adolescent treatment modalities and services.
• Demonstrate strong and effective supervision skills and strategies for dealing with a
  
  

wide range of employee issues and concerns.

Position Responsibilities

• Responsible for collaboration with Director and facilitating the daily operation,
  
  

development, maintenance, and supervision of CRS’s The CALM Center and YES

Tulsa. B, D, E, F, G

• Co-lead/conduct regular team meetings/huddles with all outpatient children’s staff.
  
  

Meeting content must be documented on agenda and through meeting minutes. B, D, E,

F

• Will be available on-call (often at irregular hours) for staff supervised A, B, C, F, G
• Responsible for meeting established responsivity guidelines as it relates to assessment,
  
  

treatment, and referral. D, E, F, G

• Provide backup for Calm Center and YES supervisor coverage in the absence of the
  
  

Unit Directors and Clinical Director. A, B, C, D, E, F, G

• Co-facilitate or conduct regular individual/group clinical supervisions. Document
  
  

meetings on supervision form. A, C, D, E, F, G

• Coordinate with Director on possible learning plans, and disciplinary actions on
  
  

supervisee needing assistance and who are deficient in their fiscal responsibilities or

fidelity treatment models. A, B,C,D

• Assisting Director in ensuring all CALM and YES-Tulsa staff are appropriately trained in
  
  

CRS and departmental policies & procedures and staff’s training is up-to-date. D, F, G

• Collaborating with Director in preparation and submission of time-sensitive/end-of-year
  
  

reports as required by CRS, CARF, DHS, and ODMHSAS. A, D, E, F, G

Page 2 of 4 04.2024

• Collaborating with Director to ensure filling all vacant positions with qualified staff in a
  
  

timely manner and ensuring coverage of clinical needs during any interim periods of

vacant positions. D,E,G

• Assist in the completion of performance evaluations within a goal of 15 days of due date.
  
  

A, D, E, G

• Responsible (in collaboration with HR) for ensuring that supervisee are appropriately
  
  

trained on CRS policies & procedures and that staff’s training (Relias, CPR/first aid,

TheraOps, Sanctuary, etc.) is up-to-date. D, F, G

• Assist in preparing and submitting (written and/or verbal) accurate and timely
  
  

CALM/YES-Tulsa monthly and quarterly reports for the agency and monitoring progress

with agency six-month performance indicators. A, D, F

• Providing training, consultation, and education before outside groups and organizations
  
  

explaining the program's purpose and functions. Attend various community professional

and social organization meetings, as needed. B, D, E, F, G

• Assist in the identification, development and implementation of children’s evidence base
  
  

programs. A, D, F

• Assist in reviewing, approving, and signing flex forms ensuring compliance with CRS
  
  

policy and procedures. D

• Will report all FMLA time taken by staff to CRS agency Controller by the 10th of each
  
  

month via email. A, B, C, D, E

• Follow-up with clients and/or parent/guardians regarding any program or staff concerns,
  
  

complaints, suggestions, etc. C, F, G

• Operate in compliance with ethical and legal standards of mental health practice and
  
  

with federal and state rules and regulations. D, E, G

• Participate in all agencies (CRS) management meetings including Town Hall. B, D, E, F,
  
  

G

• Participate in agency Sanctuary events and activities. Promote, practice, and educate
  
  

staff on the Sanctuary Model’s seven commitments and SELF. B, D, F

• To function as an agency liaison to other agencies such as Child Welfare, DHS, OJA,
  
  

ODMHSAS. B, C, D, F

• Develop and maintain a referral base for clients in need of a higher level of care (e.g.
  
  

residential, detox, etc.) or other community resources (food bank, domestic violence,

etc.).Expedite functional and efficient linkage procedures for referrals from and to service

providers, including those serving individuals with co-occurring disorders. B, C, F

• Regular and predictable attendance- with posted work schedule. Open door policy with
  
  

all staff regarding concerns, questions, etc. D, E, F

• Participate in professional development workshops or training to maintain continuing
  
  

education training hours to ensure annual licensing and/or certification requirements and

to stay up-to-date on the latest research and information in the field. A, C, F

• Ensure and monitor that youth and families have access to needed care/services
  
  

through the CALM and YES-Tulsa continuum. A, D, F

• Will assist Director in organizing, ordering, and maintaining clinical support items for
  
  

YES-Tulsa and CALM. A, D, E, G

• Other duties as assigned by Clinical Director.
  
  

PHYSICAL REQUIREMENTS: Must be able to move from location to location easily,

bending, stooping, communicate clearly, prepare written communications, present

information to other employees, process complex information within established

procedures/programs, enter data to various programs. Must be able to climb stairs and

access non-handicapped equipped residences/facilities, may be exposed to diseases,

illness, or infection, ability to use basic office equipment such as: telephone, calculator,

computer, etc.

SAFETY-SENSITIVE: Counseling & Recovery Services of Oklahoma has designated this

position as “safety-sensitive.” Employees who work in positions classified as “safety-sensitive”

can be disciplined if they test positive for marijuana or its metabolites. Possession or use of

medical marijuana while at work or during the hours of employment regardless of whether the

employee has a valid Oklahoma medical marijuana license, is still strictly prohibited.

REPORTS TO: Crisis Services Director

EMPLOYMENT STATUS & HOURS: Exempt. Full-Time, 40 hours per week. Evening and/or

weekend work will be required as needed to meet social responsibility commitments and

associated agency objectives in providing services to clients.

Medical Record Access Level 1.

DIRECT SUPERVISEE: YES-Tulsa team members in collaboration with Crisis Services

Director

Provide backup for Calm Center and YES supervisor coverage in the absence of the Unit

Directors and Clinical Director.

INDIRECT SUPERVISEE: None

REQUIRED TRAINING: (Initial and Annual Re-certifications required unless indicated otherwise)

New Hire Orientation & Relias Learning Training

Initial and Recertification TherOps Trainings (non-violent physical interventions)

Sanctuary Initial and Annual Booster Training

Additional Trainings: CAMS, Psychological Frist Aid, Seeking Safety, Motivation Interviewing,

CAMS, and DC0-5. *Domestic Violence Liaison Training

Annual Safety & Fire Training

Annual Diversity Training

Annual HIV/AIDS Training

Annual HIPAA and Confidentiality Training