What are the responsibilities and job description for the Administrative Assistant at Mental Health Practice position at Counseling Center of West Michigan?
Administrative Assistant/Receptionist
About the Company
Counseling Center of West Michigan is home to a diverse group of therapists, psychologists, and psychiatric providers who share one common goal: to serve our community by supporting the mental and emotional health of everyone who walks through our doors.
About the Position
Our administrative assistants are responsible for supporting our providers and patients at each of our West Michigan locations. Responsibilities include:
- Checking in patients for therapy and psychiatry appointments
- Answering phones and emails (generally for rescheduling, document requests, etc.)
- Maintaining office organization and tidiness.
- Helping providers schedule, reschedule, and cancel appointments
- Other department duties; this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The employee may perform other related duties as assigned by their supervisor.
Must have excellent phone presence, exceptional customer service skills and basic computer skills. Ability to understand the importance of HIPAA laws and abide by them.
Available Positions
- Cascade Campus: Monday - Friday from 3PM - 8PM
- Rockford Campus: Monday - Friday from 3PM - 8PM
*Can pick up additional shifts outside of scheduled hours when desired, we reimburse for mileage when doing so
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Strong and clear writing/typing skills, including proper spelling and grammar
- Service-oriented and able to resolve patient grievances with empathy and understanding.
- Proficient computer skills with the ability to learn and navigate new software.
- Ability to work well with co-workers
- Ability to accept and apply feedback
- Ability to work independently
- Regular and predictable attendance: In person work required for regular face to face collaboration with co-workers and supervisor.
Education and Experience:
- High school diploma or equivalent.
- Minimum 2 years of customer service experience required, medical setting preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 40 pounds at times
*We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 25.0 per week
Benefits:
- 401(k) matching
- Paid time off
Application Question(s):
- Do you have any planned time off during the 90 day probationary period we should be aware of?
- Please confirm you are able to work the entirety of the shift you are applying for: Monday - Friday from 3PM - 8PM
- Which campus are you applying for- Rockford or Cascade?
- Do you have a reliable form of transportation?
Experience:
- Administrative: 3 years (Required)
- Medical office: 1 year (Preferred)
Work Location: In person
Salary : $18