Peer Support Service Program Supervisor (Cumberland County)

Job Overview
Join our dedicated team as a Peer Support Services Program Supervisor and become a vital part of empowering individuals on their journey to recovery and wellness. The Peer Support Services Program Supervisor is responsible for the overall coordination, supervision, monitoring, and quality oversight of the agency's Peer Support Services program.

The Program Supervisor provides leadership and oversight to Certified Peer Support Specialists while supporting the recovery-oriented philosophy of Peer Support Services. The supervisor ensures that services remain person-centered, strengths-based, recovery-focused, medically necessary, properly documented, and within the scope of Peer Support Services.

Responsibilities

• Provide administrative and programmatic oversight of the Peer Support Services program.
• Provide supervision, consultation, coaching, and support to Certified Peer Support Specialists.
• Ensure appropriate staffing and monitor staff caseloads, assignments, schedules, productivity, and service delivery.
• Ensure that individuals receiving Peer Support Services meet applicable eligibility, admission, continued-service, and discharge criteria.
• Create and/or review treatment plans and service authorizations to ensure Peer Support interventions are consistent with the individual's identified needs, goals, preferences, and recovery objectives.
• Monitor service delivery to ensure services are person-centered, recovery-oriented, strengths-based, culturally responsive, and provided within the appropriate scope of Peer Support Services.
• Review progress notes and other clinical documentation for completeness, accuracy, timeliness, medical necessity, and consistency with the individual's treatment goals.
• Ensure documentation supports the service billed and complies with Medicaid, MCO, agency, and other applicable requirements.
• Conduct routine individual and/or group supervision with Peer Support Specialists and maintain documentation of supervision.
• Provide guidance when Peer Support Specialists identify changes in an individual's behavioral health status, safety concerns, crisis situations, hospitalization, relapse, or other significant changes.
• Ensure appropriate communication and coordination with treatment providers, care managers, natural supports, community resources, and other members of the individual's treatment team when authorized and appropriate.
• Monitor staff adherence to HIPAA, 42 CFR Part 2 when applicable, client rights, confidentiality, professional boundaries, ethical practices, and agency policies.
• Ensure Peer Support Specialists understand and maintain appropriate professional boundaries and do not perform clinical functions outside the scope of their role.
• Participate in the development and implementation of corrective action plans when documentation, service delivery, productivity, compliance, or performance concerns are identified.
• Work collaboratively with the Quality Management Department to respond to audits, record reviews, grievances, incidents, and Plans of Correction.
• Ensure identified documentation deficiencies are corrected within established agency timeframes.
• Monitor CPSS certification and other required credentials and notify administration of upcoming expirations or deficiencies.
• Participate in treatment team meetings, administrative meetings, quality improvement activities, and other meetings as assigned.
• Assist with preparation for Medicaid, MCO, state, accreditation, and other regulatory audits or surveys.
• Immediately report suspected abuse, neglect, exploitation, fraud, confidentiality violations, safety concerns, or other serious incidents in accordance with agency policy and applicable requirements.
• Perform other duties related to the effective operation of the Peer Support Services program as assigned.

Experience

• Master's degree in a human-service field with at least one year of qualifying full-time supervised MH/DD/SU experience with the population served; or Bachelor's degree in a human-service field with at least two years of qualifying full-time supervised MH/DD/SU experience with the population served; or Bachelor's degree in a field other than human services with at least four years of qualifying full-time supervised MH/DD/SU experience with the population served
• Lived experience with mental health conditions or substance use recovery is highly valued and considered a key qualification
• Prior experience in crisis intervention or crisis management is preferred
• Background in behavioral health, mental health counseling, addiction counseling, social work or related fields is advantageous
• Demonstrated ability to mentor others with compassion and patience
• Familiarity with motivational interviewing techniques and behavioral health best practices is desirable
• Experience working with Electronic Health Record (EHR) systems or similar documentation tools is a plus
• Strong communication skills with the ability to connect authentically with diverse populations

Join us in making a lasting impact by supporting individuals on their path toward recovery. Your energy, empathy, and expertise will help create a brighter future for those we serve!

Pay: Up to $25.00 per hour

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Laurinburg, NC 28352

Salary : $25