Business Information System Support Analyst (SISSA), Permanent Support Staff

Position: Business Information System Support Analyst (SISSA), Permanent Support Staff

Location: Chancellor Center

Available: April 27, 2026

Hours: 7.5 hours per day/5 days per week/261 days per year

SUMMARY: The Business Information System Support Analyst is the primary point of contact forstaff seeking technical assistance with the Business Information Systems (BIS), currently the Tyler-Munis system used by the Human Resources department (HR) and the Business Office (BO). The Support Analyst provides additional support by preparing and performing data analysis from across the multiple data systems located throughout the district. Full job description below.

EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree preferred; or equivalent knowledge and experience; or related vocational
training or certification program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

End User Support/Training:

• Provide support to end users on a variety of user and system issues.
• Readily available to users requiring technical assistance.
• Documents, tracks, and monitors the problem to ensure timely resolution.
• Maintains records of daily communications, problems and remedial action taken, and installation activities.
• Plans, writes, and maintains user support documentation.
• Responds to questions from callers and walk-ins; remotely assists staff with technology problems in offices, classrooms and in person with problems.
• Develops training materials and procedures, and/or train users in the proper use of software and hardware.
• Provides small to large user group training.
• Educates, informs, and demonstrates the Acceptable User Policy and other related District policies.
• Becomes familiar with help resources, stays up to date on District technology changes and/or initiatives.
• Participates in vendor user groups and other professional skill building events.
• Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Becomes familiar with procedures, services, and staff in supported departments.
• Works discreetly and cautiously with confidential data to ensure a high level of data security.
• Works closely with other analysts to aid with other areas of the department.

Data Processing Support:

• Assists in the evaluation, development, and implementation of business intelligence systems to facilitate workflow, for the collection of data, and for the enhancement of data driven decision making.
• Provides data support for mass loading and unloading of data for various business processes.
• Works to ensure that the use of business intelligence applications enhances business decision making capabilities.
• Translates business specifications into user documentation.

Report Writing and Data Analysis:

• Uses report writing software to develop custom reports which pull data from various sources.
• Works with project and business leaders to identify analytical requirements.
• Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining.

State & Federal Reporting and Analysis:

• Responsible for all applicable mandated state reporting for the HR and Business Offices.
• Works closely with student analyst to ensure data continuity between all district systems for State reporting.

Systems Support & Other:

• Reviews, analyzes, and evaluates business systems to help identify user needs.
• Identifies data courses, constructs data decomposition diagrams, provides data flow diagrams, and documents data and business processes.
• Prepares and /or maintains documentation pertaining to programming, systems operation, and user documentation.
• Sets up information systems for employee users, performing or ensuring proper installation of operating systems and appropriate software.
• Installs and performs minor repairs to software following design or installation specifications.
• Assists with database support function, including, but not limited to, backing up and restoring files, cleaning log files, expanding schemas, or documenting database changes.
• Maintains user security roles and settings.
• Maintains Legacy and other Systems as appropriate.
• Performs other duties as assigned by his/her supervisor.

OTHER DUTIES: This position description does not express, nor does it imply that the above duties are the only duties to be performed by the incumbent(s) in this position. Additional duties may be assigned by the Superintendent, as needed, to adapt to the changing needs of the organization.

EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree preferred; or equivalent knowledge and experience; or related vocational
training or certification program.

QUALIFICATIONS:

• Superior verbal and written communication skills.
• Excellent problem-solving skills: the ability to visualize a problem or situation and think abstractly to solve it.
• The ability to successfully manage constantly changing flow of work priorities; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• The ability to manage multiple projects, deadlines, and tasks successfully.
• The ability to simultaneously respond in a professional, timely and helpful manner to multiple users in person, electronically and over the telephone.
• Possess a friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• The ability to provide technical support over the phone, good phone skills, professional demeanor.
• Excellent problem-solving skills: the ability to visualize a problem or situation and think abstractly to solve it.
• The ability to manage constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

SUPERVISORY RESPONSIBILITY: None

WORK ENVIROMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work at assigned workstation for extended period.
• Move small items around assigned workspace and within the working environment.
• Moving items up to 20 pounds from floor height to table height
• Data entry into computerized systems and use of a personal computer
• The noise level in the work environment is usually low to moderate.
• Some workspaces are confined without windows; these are mainly internal offices, closets, and storage areas.
• Workplace activity may often seem chaotic, many stimuli may simultaneously demand the employee’s attention.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, and talk or hear.
• The employee frequently is required to walk throughout the office area and use arms, fingers, tools, or controls in repetitive motions.
• The employee is occasionally required to stand and reach with hands and arms.
• The employee is occasionally required to lift objects between one and twenty pounds from the floor or waist to the waist or able the shoulders.
• Specific vision abilities required by this job include close vision and color vision.
• Specific hearing abilities required by this job include perceiving normal oral conversation in person and on the telephone with little to moderate background noise.
• The employee may be required calmly and politely interact with students, parents, or community members in person and on the telephone and by email, to respond to concerns or problems.

EXPECTED HOURS OF WORK: This is a full-time, 261-day calendar position. Days and hours of work are Monday through Friday. Hours of work are based on the location assignment and are dependent on the needs of the program. Occasional evening and/or weekend work may be required as job duties demand.

TRAVEL: Travel between district buildings may be required.

WORK AUTHORIZATION: Citizenship or work authorization to work in the United States
required.

EEO/AA/VEVRAA Employer: The Council Rock School District is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Council Rock School District does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.

REQUIRED PAPERWORK: In order to begin employment in any PA public school, all employees are required to complete mandatory paperwork. Background employment clearances must be completed within the last year to be valid and include:

• PA State Police Clearance (Act 34)
• Child Abuse Clearance (Act 151)
• FBI Fingerprints (Act 114) IndentoGo

Some additional paperwork includes Arrest/Conviction Report form, PA Sexual Misconduct/Abuse Disclosure (Act 168), physician’s health form and recently completed TB test.