Medicare Administrative Assistant Part-time, Temporary

Job Description: Medicare Administrative Assistant

Part Time 30 hours per week, temporary mid-August through mid-December (16 weeks)

Hourly/Non-exempt (on-site)

Salary: $23.00/hour

Council on Aging of Buncombe County was established in 1964 and is a 501(c)3 charitable organization that serves adults 60 or older, primarily in Buncombe County. www.COAbc.org

Mission: Promote the dignity, independence, and well-being of adults through service, education, and advocacy.

Council on Aging of Buncombe County houses the Senior Health Insurance Information Program (SHIIP) for Buncombe and Henderson Counties. This program provides free, unbiased, one-on-one counseling and education about Medicare and related insurance topics to beneficiaries and their caregivers. The program also offers free educational classes on Medicare topics.

General Function:

Under the supervision of the Medicare Program Manager, the Medicare Administrative Assistant (MAA) position supports administrative functions and serves Medicare counseling clients with an emphasis on providing general information, screening potential clients and scheduling Medicare counseling appointments, and updating data in online data management systems. Additionally, the MAA will have duties related to the Medicare scope of work.

The work involves phone-based and in-person client care. This is a grant-funded position. Compliance with all service standards for other funding sources is required.

All employees contribute to the overall mission, are asked to serve effectively as a team contributor on all assignments, and must be able to work autonomously/take the initiative within the identified description of duties as follows:

Duties and Responsibilities:

• Complete SHIIP training and attend ongoing training as required;
• Screen Medicare client calls;
• Assist with scheduling of Medicare counseling appointments;
• Assist with appointment call reminders
• Greet clients, liaise between clients and volunteer Medicare counselors
• Enter data into Google Suite and STARS data management system;
• Maintain computer updates for volunteers and troubleshoot technical issues, as needed
• Utilize social media platforms to promote Medicare services and provide relevant information to the public;
• Confidentially handles sensitive client information;
• Performs other duties as assigned.

Full performance knowledge, skills, and abilities:

• Strong attention to detail;
• Ability to work well and reliably as part of a team;
• Ability to multi-task;
• Communicates clearly and effectively both verbally and in writing
• Proficient use of Google Suite and Microsoft - including email, internet, and database programs - and comfortable learning new softwares and technologies
• Interacts with clients, staff, and volunteers in a professional and friendly manner
• Ability to listen and work effectively with diverse people
• Genuinely enjoys helping people and is dedicated to COABC’s mission and values

Minimum Qualifications:

High School Diploma or GED with a degree from an accredited college or university. Associate’s Degree in Human Services preferred or at least one year of directly related experience. Preferred experience with volunteers and older adults. Bilingual abilities are strongly preferred.

The Council on Aging is an equal employment opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status that may be protected by Federal, State, or local law.

Council on Aging of Buncombe County is an equal employment opportunity employer. We do not discriminate based on race, color, religion, national origin, sex (including gender identity and sexual orientation), age, disability, or any other status that may be protected by Federal, State, or local law.

Salary: $23.00 per hour

Schedule: flexible 30 hours per week, to be determined with Medicare Program Manager; Monday to Friday, 8:30 a.m.-4:30 p.m.

Work Location: In-person

Pay: $23.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $23