What are the responsibilities and job description for the Call Center Agent position at Cotton Patch Cafe, LLC?
Overview:
What is the Call Center?
What equipment do I need?
Call Center Agent
Want to join GROWING restaurant that LOVES its Team Members? Want to serve scratch-made Texas favorites served with Texas TRUE Hospitality? We may be the place for you. We love our people and treat them like family, and we love our Community and give back whenever possible.
Who WE are:
- A growing brand with nearly 50 locations across 3 states
- Passionate about our culture, our food, our people, and our communities
- Consistent with our high standards
- Excited about our future
What is the Call Center?
This is a work from home Our agents answer incoming calls from customers and place to-go orders for the Cotton Patch location they want to pick up from.
What equipment do I need?
Strong internet connection- Cellphone
- Computer or Tablet
- Distraction free environment
- Headphones (optional)
Main Job Tasks, Duties and Responsibilities
- Offer add-ons to increase check average.
- Inform customers about promotions and new menu items.
- Answer calls and respond to emails.
- Handle customer inquiries
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter to-go orders into system.
- Update existing customer information.
- identify and escalate priority issues.
- route calls to appropriate source when needed.
Education and Experience
- high school diploma or equivalent
- proficient in relevant computer applications and call center systems
- good typing skills
- knowledge of sales principles and methods
- Must live and work in Texas, Oklahoma, and New Mexico
Key Competencies and Skills
- communication skills
- persuasiveness
- problem solving
- adaptability
- high energy level
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