What are the responsibilities and job description for the Sales Associate: West Chester, PA position at Costello's Ace Hardware?
Job Purpose
Required Education:
- The Sales Associate at COSTELLOS ACE is responsible for providing exceptional customer service, assisting customers with their purchases, and ensuring a positive shopping experience. The role involves maintaining product knowledge, promoting store merchandise, and contributing to the overall success of the store by achieving sales targets and fostering customer loyalty.
- Greet customers warmly and ascertain their needs and preferences.
- Provide expert advice and assistance on product selection, usage, and maintenance.
- Maintain up-to-date knowledge of store products, promotions, and policies.
- Assist in the organization and replenishment of merchandise on the sales floor.
- Process transactions accurately and efficiently using the store's point-of-sale system.
- Address customer inquiries and resolve any issues or complaints in a professional manner.
- Collaborate with team members to achieve store sales goals and objectives.
- Participate in inventory management and stock control activities.
- Uphold store standards for cleanliness, safety, and visual merchandising.
- Engage in continuous learning and development to enhance sales skills and product knowledge.
Required Education:
- High school diploma or equivalent is required. An associate degree in business, marketing, or a related field is preferred.
- Previous experience in a retail sales environment is preferred.
- Experience with customer service and client relationship management is advantageous.
- Familiarity with point-of-sale systems and inventory management is beneficial.
- Strong communication and interpersonal skills to effectively engage with customers and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
- Proficiency in basic mathematics for handling transactions and inventory.
- Capable of standing for extended periods and able to lift merchandise as needed.
- Demonstrated ability to work both independently and as part of a team.
- Excellent problem-solving skills and a proactive approach to addressing customer needs.
- Flexibility to work various shifts, including weekends and holidays, as required by the retail environment.