Hot Tub Delivery Lead/Technician

Company Overview

At 's Ace Hardware, we are a family-owned and operated chain of retail hardware stores with 52 locations across Long Island, Staten Island, New Jersey, Maryland, Pennsylvania, and Virginia. Our mission is to prioritize our customers by providing an amazing experience every time.
Position Summary

This position delivers, installs and repairs hot tubs for all customers. Spa delivery technician works both in a team and independently as the job calls for. This position requires you to lead others while working to the successful completion of each job while giving great care to the condition of the product and the satisfaction of the customer. This position requires you to be diligent in working independently and accountable for your time.

Key Responsibilities

· Self-manage the following on all job sites: delivery, installation, service, repair, maintenance and testing tasks as required.

· Safely and securely unload and load units and materials on/off trucks and trailers on a regular basis. Taking care of personal safety and product condition is a high priority.

· Communicate in detail with Service Coordinators and Hearth/Spa Category Management.

· Organize Spa and accessory inventory. Notify Hearth/ Spa Category Management on stock levels in a timely manner.

· Clean and prep all hot tubs prior to deliveries. Repair and address any damage or missing components.

· Set up/ take down hot tub tent for events and maintain all parts and tools necessary included but not limited to barrels, banners, fencing, locks, and signs.

· Build positive relationships with customers

· Perform site visits for hot tub deliveries upon request

· Perform monthly hot tub audit

· Complete delivery logs sheet for each job

· Operate company vehicles in a safe and responsible manner at all times.

· Follow company field procedures at all times

· Lead the team of delivery personnel on proper delivery procedures and safety measures.

· Track and organize vehicle maintenance as needed and required

· Assist with warehouse up keep and processes.

· Delivery product to customers and other store locations as needed.

· Participate in all company safety training

· Perform inspections before and after a trip, and unload products from the truck to the facilities.

· Operate Company vehicle in a safe manner and comply with all applicable motor vehicle and traffic laws

· Report vehicle defects, accidents, traffic violations or damage to vehicles

· Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor

· Perform other duties as assigned

Job Requirements

· Knowledge and understanding of proper lifting techniques and equipment use.

· Must maintain valid driving license

· Provide company with Maryland Driving Record at any time requested

· Demonstrate willingness to submit to Drug and Alcohol testing as needed and when requested by senior management or Human Resources.

· Ability and willingness to work flexible hours including evenings, weekends and holidays, in excess of 40 hours

· Must have reliable transportation

· Must have a clean driving record in accordance with the MVR and our insurance carrier

· Skilled at driving and parking large, heavy vehicles

· Must be forklift certified

· Basic knowledge of hand tools and their usage

· Ability to work independently

· Ability to work in a team and assist others

· Willing to drive weekly to all states that Costello’s does business in/has warehouses

· Willing to drive out of state when needed

Work Requirements Pertaining to Seasonality

1. Must be available to work up to 6 days and/or 60 hours per week April 1-June 15th and Aug 1-October 15th at the discretion of the Company Management

2. Hot tub Technician: Vacation requests are blacked out during the aforementioned time periods. All vacations days requested must be approved directly by the Director of Costello’s Maryland Operations prior to assuming the requested days are approved. All vacation requests must not create a situation where the Technician is not available to provide scheduled service for more than two days of a seven-day week, Monday-Sunday.

3. Hot Tub technician must be willing to redeploy at any time to work in a company owned Ace Hardware store in any capacity when directed by management

Essential Physical Ability

Frequency

Requirement

Walking

Standing on flat surfaces from point to point

While operating company vehicles

• Stooping
• Sitting

Frequent

• Loading and unload freight
• Reaching
• To a height of 6 ft
• Lifting
• Must be able to lift up to 100 lbs comfortably, occasionally more
• Hand Dexterity
• Constant
• Must be able to use two hands to operate motor vehicle and perform functions of job
• Pushing/Pulling
• With assistance/equipment move up to 900lbs
• Carrying
• Up to 100lbs., up to 100 feet, occasionally more
• Climbing
• Stairs in storage rooms, ladders, on and off site
• Vision
• Read Labels, recognize boxes, safety in working and operating motor vehicle
• Hearing
• Safety Signals

DISCLAIMER: The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reports to: Director of Hearth, Fireplace, Hot Tub and Service Operations

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location: In person

Salary : $22 - $25