Patient Coordinator

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Bucky Body Center one of our valued partners, is looking for a Clinic Nurse to join their fast-growing, state-of-the-art clinic located in Philadelphia.

The Patient Care Coordinator will play a vital role in delivering exceptional patient care by managing all aspects of the surgical patient experience. This includes initial consultations, scheduling surgeries, facilitating communication between patients and providers, and ensuring a seamless journey from pre-operative consultations to post-operative care.

Candidates with prior experience in a sales role within a plastic surgery or aesthetics clinic are highly preferred.

Work Schedule

This is a full time position requiring 40 hours per week. The role is onsite with standard working hours 8:30AM-5PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities

• Schedule initial consultations, following the strategic steps outlined in the Patient Care Specialist Guide to discuss patient goals, surgical timelines, and financial budgets.
• Greet and room new patients at their consultations, ensuring a smooth experience by adhering to the new consult flow in the Patient Care Specialist Guide.
• Present detailed surgical quotes to patients, addressing any questions or concerns.
• Manage patient inquiries, follow up with leads, and track their progress using CRM lead management software.
• Oversee the preoperative process, including scheduling Preoperative appointments and creating comprehensive Preoperative Checklists & Packets (both electronic and hard copies) for patients.
• Order necessary labs and preoperative testing, ensuring timely and accurate results.
• Send Surgery Scheduling Forms, lab results, and consult notes to the surgical center to ensure seamless coordination.
• Manage all aspects of patient payments, ensuring accuracy and timeliness.
• Input and facilitate the submission of prescription medications, coordinating with pharmacies and patients as needed.
• Assist in ordering medical supplies and surgical garments, ensuring availability for upcoming procedures.
• Take and upload patient before-and-after photos, maintaining a visual record of their progress.
• Maintain patient charts with up-to-date medical records and thorough documentation, ensuring compliance with clinic policies and regulatory standards.
• Follow up with patients’ post-surgery to provide support, address any concerns, and gather feedback to enhance their experience.
• Encourage and facilitate patient reviews to contribute to the clinic’s reputation for excellence.
• Handle incoming calls with professionalism and empathy, providing accurate information and directing inquiries to the appropriate team members.
• Implement and manage sales strategies to drive revenue and contribute to the growth of the center.
  
  

Qualifications

• 2-3 years of experience in a healthcare setting, preferably within a plastic surgery or dermatology practice.
• Strong organizational and multitasking abilities.
• Exceptional interpersonal and communication skills, with a compassionate approach to patient care.
• Proficiency in Microsoft Office and electronic medical records (EMR) systems.
• Knowledge of patient rights and medical-legal requirements for information release.
• Familiarity with medical terminology, particularly in plastic surgery and dermatology.
• Ability to maintain patient confidentiality and adhere to ethical standards.
• Team player with the ability to work independently.
• Commitment to providing exceptional patient care and service.
  
  

Benefits

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.