What are the responsibilities and job description for the Patient Coordinator position at Cosmetic Physician Partners?
CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
Bucky Body Center one of our valued partners, is looking for a Patient Coordinator to join their fast-growing, state-of-the-art clinic located in Philadelphia.
We are seeking a polished, organized, and personable professional to support our Patient Coordinators in a fast-paced, prominent plastic surgery practice. This role is integral to both the patient acquisition process and the overall patient experience, helping ensure each patient receives exceptional service from the initial point of contact through completion of care.
The ideal candidate will bring strong customer service, administrative, and sales experience, along with excellent computer proficiency, outstanding communication skills, and a high level of attention to detail. This individual must be able to manage multiple responsibilities simultaneously while maintaining professionalism, warmth, and a superior level of service.
Work Schedule
This is a full time position requiring 40 hours per week. The role is onsite with standard working hours 8:30AM-5PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met.
Responsibilities
Responsibilities include assisting with chart preparation, patient follow-up, and appointment scheduling; speaking with prospective and existing patients by phone; answering questions and providing guidance regarding procedures; serving as a liaison between the surgeon and patient; quoting fees; scheduling surgery; collecting payments; and supporting patients and their families throughout the consultation and surgical process.
This role also involves helping to customize each patient’s care journey, managing the details of the consultation process, promoting the surgeon and the practice’s results, and contributing to practice marketing efforts. The right candidate will be comfortable building rapport with patients, offering reassurance and support throughout their decision-making process, and helping deliver a seamless, high-touch experience consistent with an upscale practice environment.
This position is both a customer service and patient support role, and the ideal candidate must thrive in a service-driven setting. A polished, professional presentation is essential, along with the ability to work both independently and collaboratively as part of a team.
Qualifications
Associate degree required.
Proven record of excellence in customer service and sales required.
Medical Office Administrative Experience Is Helpful, But Not Required.
Previous sales experience in plastic surgery, cosmetic dentistry, or dermatology is preferred; however, we are willing to train the right candidate.
Relevant experience in hospitality or retail sales will also be considered.
Strong Verbal, Written, And In-person Communication Skills Are Essential.
Please submit your resume, cover letter, and references for consideration.
Experience Requirements
Customer Service: 2 years required
Sales: 1 year required
Administrative Support: 1 year required
Benefits
Bucky Body Center one of our valued partners, is looking for a Patient Coordinator to join their fast-growing, state-of-the-art clinic located in Philadelphia.
We are seeking a polished, organized, and personable professional to support our Patient Coordinators in a fast-paced, prominent plastic surgery practice. This role is integral to both the patient acquisition process and the overall patient experience, helping ensure each patient receives exceptional service from the initial point of contact through completion of care.
The ideal candidate will bring strong customer service, administrative, and sales experience, along with excellent computer proficiency, outstanding communication skills, and a high level of attention to detail. This individual must be able to manage multiple responsibilities simultaneously while maintaining professionalism, warmth, and a superior level of service.
Work Schedule
This is a full time position requiring 40 hours per week. The role is onsite with standard working hours 8:30AM-5PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met.
Responsibilities
Responsibilities include assisting with chart preparation, patient follow-up, and appointment scheduling; speaking with prospective and existing patients by phone; answering questions and providing guidance regarding procedures; serving as a liaison between the surgeon and patient; quoting fees; scheduling surgery; collecting payments; and supporting patients and their families throughout the consultation and surgical process.
This role also involves helping to customize each patient’s care journey, managing the details of the consultation process, promoting the surgeon and the practice’s results, and contributing to practice marketing efforts. The right candidate will be comfortable building rapport with patients, offering reassurance and support throughout their decision-making process, and helping deliver a seamless, high-touch experience consistent with an upscale practice environment.
This position is both a customer service and patient support role, and the ideal candidate must thrive in a service-driven setting. A polished, professional presentation is essential, along with the ability to work both independently and collaboratively as part of a team.
Qualifications
Associate degree required.
Proven record of excellence in customer service and sales required.
Medical Office Administrative Experience Is Helpful, But Not Required.
Previous sales experience in plastic surgery, cosmetic dentistry, or dermatology is preferred; however, we are willing to train the right candidate.
Relevant experience in hospitality or retail sales will also be considered.
Strong Verbal, Written, And In-person Communication Skills Are Essential.
Please submit your resume, cover letter, and references for consideration.
Experience Requirements
Customer Service: 2 years required
Sales: 1 year required
Administrative Support: 1 year required
Benefits
- Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
- Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
- 401(k) Matching – Plan for the future with our generous 401(k) matching program.
- Aesthetic Industry Perks – Enjoy free and discounted services and products.
- Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.