Cosmetic Coordinator

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

AboutSkin Dermatology and DermSurgery, located in Greenwood Village, Colorado, is a premier dermatology practice offering comprehensive medical, surgical, and cosmetic skin care services. Led by Dr. Joel L. Cohen, an internationally recognized expert in aesthetics and skin cancer, the practice is renowned for its patient-centered approach and commitment to advanced, evidence-based treatments.

AboutSkin is looking for a Cosmetic Coordinator to join their fast-growing, state-of-the-art clinic. The cosmetic coordinator serves as a primary liaison with all cosmetic patients from initial physician recommendation to post procedure protocols. This position is considered a crucial link between the patient’s personal aesthetic goals and the providers' recommended treatment plan.

Responsibilities

• Knowledgeable and able to credential physicians and aestheticians
• Main contact for patients considering or awaiting cosmetic procedures
• Provide information and answer questions regarding all cosmetic procedures & products
• Prepare fees/quotes for cosmetic patients
• Schedule aesthetic procedures with the appropriate physician and/or aesthetician in the correct time slot; utilizing the schedules maximum potential
• Utilize cancellation list to fill openings in schedule and get patients in sooner; notify manager and/or doctor if waitlist has more than six patients on it
• Collect deposits and payment for procedures and product purchases
• Counsel patient on pre and post treatment instructions regarding procedures, skin-care and follow up questions (document conversation in EMR)
• Log post appointment follow-up calls in EMR, including laser, filler, consults, etc
• Assist with pre/post treatment photos, including baseline and visia photos
• Responsible for ensuring that the patient is prepared for treatments and knows what to expect on treatment day and during recovery process
• Full knowledge of skin-care products, ability to educate, recommend, and upsell them to patients to benefit their personal aesthetic goals
• Answer high volume of daily calls and return voicemails within 24-hours
• Email pre and post treatment instructions for filler and laser appointments
• Submit eRX for necessary laser appointments
• Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended product, and tracking closure rates
• Package and ship online product orders
• Assemble cosmetic consult folders
• Check out cosmetic patients in EMR using the cosmetic superbill for cost reference
• Navigate & sign-up patients for Alle and Aspire rewards programs
• Keep new patient consult conversion log updated
• Obtain any necessary treatment records from previous office prior to patient appointment (i.e., Botox, filler, etc.)
• Monitor inventory levels and notify appropriate staff member if getting low
• Add patients to recall if not scheduled at check-out
• Present marketing/social media/promo ideas to Aesthetic manager
• Turn in yellow duplicate sheets to each doctor by 5:00 each day (highlight purchased products and scheduled appointments)
  
  

Qualifications

• Aesthetician knowledge/background preferred
• Skincare related experience a plus
• Strong understanding of customer service and health care administration
• Bachelor’s degree (Preferred)
• Ability to manage own workload effectively while being flexible to new tasks
  
  

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Compensation

$23/hr. - $25/hr.

Benefits

• Competitive Compensation Package
• Health & Dental Benefits
• 401(k) Matching
• Aesthetic Industry Perks
• Great Culture & People-First Organization