What are the responsibilities and job description for the Customer Service Representative position at Cosette Pharmaceuticals Inc.?
Cosette Pharmaceuticals, Inc. is a US-based, fully integrated pharmaceutical company with capabilities in product development, manufacturing, and commercial operations. Cosette has a fast-growing portfolio of branded pharmaceuticals consisting of products in the cardiology, women's health, and migraine markets. Cosette has a long history in quality manufacturing of complex dosage forms including topical creams, ointments, oral liquids/solutions and suppositories, which has led to consistent supply to customers and commercialization success. Cosette has corporate and manufacturing facilities in New Jersey and North Carolina and is supported by more than 300 dedicated employees across all functional areas.
Innovating every day.™
Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
Work Performed:
Responsibilities include, but are not limited to, the following:
- Responsible for the complete order entry process:
- Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
- Review of EDI’s to ensure accuracy
- Review and address all order discrepancy prior to release
- Release and transmit orders to warehouse for processing
- Issuance of return material authorizations
- Collaborate with 3PL to ensure on time delivery of customers’ orders
- Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
- Resolve all issues related to purchase orders; track and expedite orders as required
- Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
- Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
- Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
- Knowledge of key customer accounts’ operations and their required portals
- Maintain and load customer pricing in accordance with departmental procedures
- Handling calls from consumers regarding product related questions
- Direct customer complaints and reported adverse events in accordance with departmental procedures
- Support the outside sales teams by fulfilling requested actions
- Function as a liaison between internal departments and external customers, centralizing all contact and information flow
Aspects of Performance:
- Excellent verbal and written communication skills and a professional phone manner
- Strong attention to details
- Ability to prioritize conflicting demands
- Executes assigned tasks within established schedules
- Team oriented, highly motivated, ability to work independently
- Ability to be flexible as needed
- Sound analytical problem-solving and documentation skills
- Respond to all requests in a timely & professional manner
- Maintain composure and a positive attitude during difficult times
- Adherence to Company policies, procedures, rules and regulations
- Maintain confidentiality
Qualifications:
- BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
- Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
- Proficient in MS Office Suite
- SAP experience a plus
- Familiar with a variety of sales and marketing concepts, practices and procedures
- Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment
Salary Range
The expected base salary for this NJ based position is $42,000 - $60,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.
The expected base salary for this NJ based position is $42,000 - $60,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.
Benefits
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays.
Physical requirements
This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our NJ office.
This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our NJ office.
Salary : $42,000 - $60,000
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