Showroom Sales Specialist

At Cosentino (www.cosentino.com) we are looking for a City Center Specialist to join LA's Showroom Center located in West Hollywood, CA. The City Centers are an example of Cosentino’s total commitment to the A&D community.

The City Center is the core of Cosentino’s commercial model, and its mission is to provide an inspirational experience that attracts and inspires Designers, End Consumers, Architects, and all other Cosentino business partners. The City Center is a hub for our global community and a tool for highlighting the versatility of our materials and our brands.

• What you will do

As the Showroom Specialist, you will assist with the day-to-day operations in the Cosentino City showroom. Your daily tasks will include guest relations, customer service assistance, event coordination, and visiting certain customer accounts.

When the City Center Specialist is in the City Center, the goal is to identify and generate sales leads and then partner with the local sales team, which allows them to follow up on the leads and convert them into sales and projects. Additionally, as part of their responsibilities, they will visit specific accounts, develop relationships, and generate direct sales through those accounts.

Will also play a key role in enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.).

In this role, you will proactively reach out to clients in order to achieve individual and team goals.

Your ability to network and find business opportunities through events hosted at our City Center and showrooms is an integral key part of this role.

Sales Responsibilities:

• Welcome and engage every customer and provide the best customer experience, with the goal of developing long-term relationships and fostering brand loyalty.
• Assist all walk-ins & customers with appointments that arrive at the showroom.
• Provide support face-to-face, over the phone, and via email to better help customers understand the benefits of the Cosentino brand.
• Develop and build relationships with design firms in the area. Manage the relationship through face-to-face visits outside of the showroom and generate sales through them according to the sales goals assigned to the position.
• Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, as well as highlighting possible stock issues that may arise to help them achieve and exceed sales targets.
• Work with the City Manager and Showroom Managers to increase traffic within the City Center and leads.
• Register visits and leads in Salesforce.

Organization and Administration Responsibilities:

• Filter the leads of the City Center via phone call and only forward the ones with potential.
• Organize and plan events in advance, coordinating content and making sure we have qualified attendees.
• Responsible for execution of events: invitations, catering, logistics, publicity, and mailing.
• Ensure daily entry of all customer visits in Salesforce
• Ensure the showroom is always in perfect condition: this includes, but is not limited to the cleanliness of all furniture, equipment, supplies and placing marketing materials.
• Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, and attending visitors daily and during events.
• Manage the administrative tasks required for suppliers.

“Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.”

Professional Experience

Required:

5 experience in sales

3 experience in a retail showroom environment providing excellent customer service with a proven success track record generating leads and converting those leads into sales

Preferably 2 experience in interior design industry

Knowledge

Required:

Proven success in sales, marketing and customer service

Desired:

Knowledge of the building or interior design market

Academical Background

Required:

High School Diploma or GED

Desired:

Bachelor’s Degree in interior design, architecture or similar

Preferred: Bilingual Spanish/English

Wage Range:

The Starting salary for this position is between $60,000 - $70,000 annually Bonus

Factors that may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

This position is also eligible for a Potential Annual Award (Bonus), depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.

Paid time off:

Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.