What are the responsibilities and job description for the Service Administrator position at Cosco Fire Protection?
The Denver District office of Cosco Fire Protection has a rewarding and growth oriented opportunity for the right individual. We are looking for a motivated team player to help us grow our offering in Denver. We provide a workplace for those looking to grow their career in a collaborative and accountable environment where they can directly contribute to shaping our business in this market. If this sounds like you, please read on and come be a part of what we are building in Denver!
Our Denver, CO office has an exciting opportunity for a Service Administrator to join our growing team. In this role you will serve as the key point of contact for our customers, employees and guests/clients. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a service and administrative capacity.
Job Expectations:
This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:
- Schedule and/ or assist in scheduling service work to include inspections, deficiency, and T&M work orders
- Create work orders for service as needed and assign to Technicians via ServiceTrade
- Follow up on prior day service calls to ensure completion of work and all information is available for billing
- Track material used on service calls
- Attend service meetings and provide updates/ meeting minutes on service calls
- Manage monitoring process to include:
- Data entry of new monitoring contracts
- Create Monitoring invoices monthly & mail
- Sending cancellations notices to monitoring center
- Service Contract Data Entry
- Enter new contracts for inspections, generate annual renewals
- Generate monthly Inspection work orders, schedule/assist with scheduling, upload inspection reports
- Manage open work order spreadsheet
- Invoicing of service work orders and AR dispute resolution
- Manage/ update third party systems with insurance information and inspection reports
- Assist with AR dispute resolution & sending statements
- Format and word process complex documents, reports and contracts, spreadsheets, and other diverse content
- Other duties as assigned
- Back- up other administrative positions to offer complete customer service to both internal and external customers
Desired Skills and Experience:
- High School degree required, AA or college degree preferred
- 2 years’ experience in a customer service role and in a professional office setting preferred. Fire Protection, construction, and/or On-Call Service experience a plus.
- Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
- Strong attention to detail and excellent organizational skills required
- Good written and verbal communication skills required
- Candidate will be capable in Microsoft Word, Excel, Outlook, and Power Point
- Full time office based position. Office is located at 6611 N Powhaton Rd, Ste 110, Aurora CO 80019.
Cosco Fire Protection, Inc., is an Equal Opportunity Employer. Applications are encouraged from all persons regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, domestic-partner status, religious creed, medical/physical/mental condition, sexual orientation, Veteran status, or age. NOTE: A drug screen and criminal background check may be required for Cosco applicants