Service Administrator

Overview

Come grow with us by joining our team as a Service Office Administrator!  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. This position is an administrative position that provides clerical and administrative support to the vehicle service operations. The position works closely with the Vehicle Management Officer performing routine daily tasks and administrative functions as assigned.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know.  Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease.  Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead.  Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community.  Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step.  Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

• Prepare temp tags
• Sign out buses
• Update the movement of units in S2K – sublet
• Update daily log of bus movement on the “O” Drive
• Maintain lot map
• Build folders for Inventory
• Take photos of buses when assigned by the Marketing Department
• Review production schedule to recognize any issues with dates for customers
• Prepare weekly shop shipped reports
• Prepare release forms for transfers
• Scan in Inspection Sheets for all units into S2K
• Correspond by email to sales rep and/or customer as assigned
• View and prep the RO’s for closing and cash out
• Review the RO’s for errors and doc’s prior to close
• Prepare completion notices for each closing
• Update GAS Sheet with New Units that have arrived
• Add the check in dates to the RO’s
• Print up packets for the GAS and CNG as needed
• Assist Service Writer as Necessary
• Other duties as assigned. 

Qualifications

Minimum Job Requirements:

• High School Diploma or equivalent and two years general office experience
• Willingness and ability to work as a team player
• Strong verbal and written communication skills
• Good Organizational skills
• General knowledge of office practices and procedures
• Self-starter, highly motivated and exhibits great initiative
• Computer skills (Word, Excel)
• Good typing skills

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift a minimum of 15 pounds
• Must have good manual dexterity

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Pay Range