What are the responsibilities and job description for the Tier 1 Service Desk Technician - IT position at Coryell Health?
Brief Description
The IT Service Desk Technician is responsible for providing first-line support for staff and providers for our facility in Gatesville, TX plus 7 remote clinic locations. This role is responsible for taking initial phone calls, emails or in person requests, managing tickets and escalating unresolved issues. All activities are assigned and directed by the Information Technology Director.
Duties And Responsibilities
Qualifications:
Candidate must have excellent customer service, problem-solving and analytical skills. Must be able to communicate technical information in a clear and concise manner to both technical and non-technical individuals. Must have a patient, friendly demeanor with a passion for problem-solving and customer service. Needs a good working knowledge of Microsoft Windows operating systems; diagnosing and resolving PC hardware and software problems. Must demonstrate effective time management skills. Valid Texas driver’s license and reliable transportation.
Education and Experience: Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience).
Summary
Build Your Future in Healthcare with Coryell Health
Be part of something meaningful. At Coryell Health, you’ll join a supportive, close-knit team dedicated to improving the lives of people in your community. Every day is an opportunity to bring care, comfort, and positive change to friends, families, and neighbors.
Since 1940, Coryell Health has proudly served as a community-owned healthcare provider, delivering high-quality, comprehensive services all in one place. Our commitment to excellence is matched by our investment in our team. We offer competitive pay, comprehensive benefits, retirement plans, and tuition reimbursement to support your growth.
If you’re ready to begin a rewarding healthcare career and make a lasting difference, we invite you to apply and become part of the Coryell Health team.
The IT Service Desk Technician is responsible for providing first-line support for staff and providers for our facility in Gatesville, TX plus 7 remote clinic locations. This role is responsible for taking initial phone calls, emails or in person requests, managing tickets and escalating unresolved issues. All activities are assigned and directed by the Information Technology Director.
Duties And Responsibilities
- Serve as the first point of contact for staff seeking technical assistance via phone, email, or in-person
- Create and manage tickets and escalate as needed for timely resolution
- User ID Creation, ID Badge Administration, password resets
- Perform hardware and software troubleshooting on Windows Pro, Chrome/Edge, Android, iOS
- Microsoft 365 and Entra ID administration and troubleshooting
- Ring Central Phone System administrative tasks
- Fundamental knowledge of network concepts such as WiFi, DNS and DHCP
- Prepare and maintain IT documentation
- Asset tracking
- Ensure solutions are following company standards, security objectives and policies
Qualifications:
Candidate must have excellent customer service, problem-solving and analytical skills. Must be able to communicate technical information in a clear and concise manner to both technical and non-technical individuals. Must have a patient, friendly demeanor with a passion for problem-solving and customer service. Needs a good working knowledge of Microsoft Windows operating systems; diagnosing and resolving PC hardware and software problems. Must demonstrate effective time management skills. Valid Texas driver’s license and reliable transportation.
Education and Experience: Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience).
Summary
Build Your Future in Healthcare with Coryell Health
Be part of something meaningful. At Coryell Health, you’ll join a supportive, close-knit team dedicated to improving the lives of people in your community. Every day is an opportunity to bring care, comfort, and positive change to friends, families, and neighbors.
Since 1940, Coryell Health has proudly served as a community-owned healthcare provider, delivering high-quality, comprehensive services all in one place. Our commitment to excellence is matched by our investment in our team. We offer competitive pay, comprehensive benefits, retirement plans, and tuition reimbursement to support your growth.
If you’re ready to begin a rewarding healthcare career and make a lasting difference, we invite you to apply and become part of the Coryell Health team.