Implementation Coordinator I

An Implementation/Technical Project Coordinator is an integral team member, serving as the primary point of contact for CorVel’s Enterprise Comp Solution implementations. They oversee all onboarding details for new customers and are responsible for driving action items critical to timely and accurate account setups. This is a highly visible role that requires a great deal of communication and coordination between different groups. The Implementation Coordinator works with all offices of the organization including Account Management, Customer Configurations, Software Development, Business Operations, and Executive Management, communicating requirements and deliverables with an exceptional level of customer service and professionalism. 

This role will have a major impact on the success of our software development team as it strives to deliver applications that are vital to the services that CorVel provides. In addition to project management skills and some knowledge of software development process, the Coordinator will need to develop and maintain a strong working knowledge of CorVel’s business. 

Qualified candidates for this position are highly organized, detail-oriented, adaptable to frequently changing priorities and able to work independently and in multiple team settings. They must have outstanding communication, critical thinking, and technical skills, as well as the ability to build cooperative relationships via email and phone.

This is a remote role.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Coordinate multiple implementations while maintaining accurate details at all times.
• Maintain accurate project schedule using established tools
• Communicate project scope, schedule, status, and deliverables to all levels of the organization.
• Lead weekly/bi-weekly customer onboarding meetings with field and setup teams, stakeholders, technical resources and management.
• Facilitate data file transfers between multiple vendors, field teams and IT groups via network drives, customer FTP sites, and other secure media devices.
• Review, understand and interpret claim data submitted in varying formats from prior vendors.
• Develop knowledge of CorVel systems as they relate to Enterprise Comp Solutions.
• Identify process improvement opportunities to automate and enhance team responsibilities
• Communicate technical data, issues, solutions and process-related information to non-technical teams.
• Maintain all project implementation documentation including meeting notes, timelines, requirements, and stakeholders.
• Serve as the central communications and documentation contact for implementations.
• Exec queries for data analysis, claim inventory, validation issues etc.
• Lead and coordinate schedules and activities for assigned software development projects and project teams
• Lead daily project team meetings
• Identify and remove impediments to software development teams' progress
• Participate in requirements gathering process and create product backlog items for development team, in conformance with process guidelines
• Participate in product backlog item prioritization
• Monitor the project backlog to ensure project priorities and deadlines are effectively met
• Facilitate communication between end users, stakeholders, product managers and software development project teams
• Manage, in collaboration with UAT coordinator and IT staff, the software release process for assigned projects
• Prioritize work effectively to assure maximum efficiency and productivity as well as quick and timely response to customer issues
• Effectively and consistently communicate with team members, supervisor and other parties. This includes verbal and writing skills, and effective and appropriate use of email, chat, etc.

KNOWLEDGE & SKILLS:

• Demonstrated ability to manage details and timelines for multiple simultaneous complex implementations.
• Strong organizational skills and attention to detail
• Adept at thriving in a fast pace environment with firm deadlines.
• Analytical problem solving and resolution skills.
• Technical aptitude for learning systems and technical processes
• Ability to work with technical and non-technical team members with varying communication styles, both locally and remote.
• Advanced abilities in Microsoft Excel, Word, Outlook.
• Accurate typing skills, 65 WPM or higher.
• Professional interpersonal and communications skills, verbal or written.

Preferred Skills:

• Previous experience coordinating complex implementations/projects, preferably in IT, medical, or insurance industries.
• Knowledge of project management tools and practices
• SQL or other query languages
• Knowledge of claims administration
• Previous experience with full software development life cycle
• Familiarity with Agile processes, Microsoft DevOps or other development platform

PAY RANGE: 

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time. 

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process. 

Pay Range: $22.63 - $33.77 per hour 

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management 

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.  CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.  We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.  Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Salary : $23 - $34