Administrative Center Assistant

Cortica is looking for a full time onsite Medical Assistant join our growing team at our Burlington center in MA!

We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences.

Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child.

At Cortica, every team member is instrumental in helping us achieve our mission!

What will you do?

• Assist with check in of in person and telehealth patients

• Serve as the primary assistant to the physicians and nurse practitioners at the practice, including chart preparation and between visit support

• Provide neuromodulation education and support to patients in accordance with Cortica's standardized operating procedures (including Cranial Electric Stimulation, Endeavor, and at some Cortica locations, Transcranial Magnetic Stimulation)

• Order and track labs, genetic tests, and imaging

• Intuit and anticipate the needs of medical staff

• Perform a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative

• Know how to navigate a complex medical environment

• Understands the lines of communication, handles communications properly, and is dependable and collaborative

• Act as a liaison between the patient and billing department, and to enhance account receivables, resolve outstanding issues and/or patient concerns

• Work with staff and understands appropriate scheduling process, willing to learn procedures/patient preps

• Assist Clinical office staff with scheduling issues in a timely manner

• Call in prescriptions, and process prescription denials

• Create new patient records, upload documents, and maintain accuracy in EMR with physical records

• Coordinate EEG referrals

• Prepare items for presentations as needed by the medical team

• Help with special projects and last-minute urgent assignments from leadership

• Complete forms for patients, email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.)

• Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets

• Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner

• Proceed with any other administrative duties that may be required by Dept. Heads or your Supervisor

• Cross train with other roles to ensure coverage
  
  

We would love to hear from you if:

• You have a high cognition for problem solving with a strong sense of preparation and maintaining a constant state of readiness.

• You have 2 years of scheduling experience in a patient-facing pediatrics or family practice setting.
  
  
• You have 1 years of office experience in a customer service, patient-facing setting.

Your Compensation & Benefits

• $2,000 continuing education stipend.
• Receive competitive compensation, $21.69/hr to $27.11/hr, depending on experience.
• 401k matching.
• PTO and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.
• Referral bonuses.

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/402A1eG

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