CLERK 2 - 11042025-72572

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, NORTHWEST CORRECTIONAL COMPLEX, LAKE COUNTY

A Motor Vehicle Records screening will be conducted prior to employment.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school; qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: Positions within the Department of Human Services may be required to:
1. Complete a criminal history disclosure form in a manner approved by the appointing authority.
2. Agree to release all records involving their criminal history to the appointing authority.
3. Supply a fingerprint sample prescribed by the TBI based criminal history records check.

Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card.

Overview

Under general supervision, performs clerical work of average difficulty; and performs related work as required. An employee in this class performs clerical functions requiring some judgment and interpretation of policies and regulations. Decisions are normally limited by established departmental policy. This class differs from Clerk 1 in that an incumbent of the latter performs clerical duties of a routine nature. This class differs from Clerk 3 in that an incumbent of the latter performs advanced clerical duties and/or supervises one or more employees performing clerical work.

Responsibilities

• Performs a variety of general clerical duties according to policies and procedures.
• Screens and routes incoming mail; greets and assists visitors; screens calls and makes appointments; receives inquiries, composes replies requiring some knowledge of rules, regulations, and policies; answers questions relating to departmental activities.
• Posts various accounting and payroll records according to established procedures where work requires limited knowledge of bookkeeping principles; balances a restricted group of accounts to verify accuracy of work. Does figures clerical work including tabulations and calculations of data; prepares tables, charts, graphs, and reports.
• Takes and handles routine claims; may routinely collect and verify data; may process human resources records such as appointments, promotions, demotions, and other payroll transactions.
• May learn to perform statistical clerical or accounting clerical work of routine difficulty.
• May learn to assist in the operation of "large system" or remote job entry computers and related peripheral equipment; may learn to assist in planning, preparing and scheduling data for computer processing, estimating job volume, monitoring and controlling data workflow and coding formats for basic operation of a computer system, using symbolic job control language.

Competencies (KSA's)

Competencies:

• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Plans and Aligns
• Interpersonal Savvy

Knowledges:

• Clerical
• Customer and Personal Service

Skills:

• Active Learning and Listening
• Service Orientation
• Critical Thinking
• Reading Comprehension
• Time Management

Abilities:

• Auditory Attention
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• Calculator
• Computer
• Printer/Scanner
• Telephone
• Copier/Fax Machine