ADMINISTRATIVE SERVICES ASSISTANT 2* - 10202026-81609

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, MORGAN COUNTY

This position is located at Morgan County Correctional Complex.

A Motor Vehicle Records (MVR) screening will be conducted prior to employment.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, para-professional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis.

OR

One year of professional administrative services experience with the State of Tennessee.

Overview

Responsibilities

Administrative & Program Support:

• Perform a variety of staff administrative duties to support TDOC program and operational needs.
• Prepare, review, and maintain documents, records, and reports to ensure accuracy and compliance.
• Support routine office processes.
• Complete information requests for offenders and enter updates, including program or education credits.
• Complete various reports for facility leadership, offender records, and external stakeholders.
• Complete parole certification requests for offenders.

Offender Records Management & Oversight:

• Complete and update the Records Department Unit Manual of Operations to align with TDOC policies.
• Manage offender detainer placement and removal as needed.
• Update offender addresses on the Sex Offender Registry when required.
• Serve as liaison for the Interstate Agreement on Detainers and the Interstate Corrections Compact, coordinating with outside agencies and jurisdictions.

Communication & Customer Service:

• Serve as a liaison between TDOC, state departments, external partners, and the general public.
• Provide clear explanations of procedures, regulations, and administrative requirements.
• Share information professionally through email, phone, and in-person communication.

Policy Interpretation & Process Improvement:

• Interpret and apply TDOC policies, methods, and procedures.
• Analyze existing administrative practices and recommend improvements.
• Ensure compliance with TDOC operational standards, reporting requirements, and information security protocols.

Information Management:

• Gather, compile, and distribute information that supports organizational planning and reporting.

Team & Workflow Support:

• Serve as Supervisor of the Offender Records Department, ensuring accurate recordkeeping and proper documentation.
• Complete and administer performance evaluations for Records Department staff.
• Assign work tasks to staff when needed to support TDOC objectives.
• Train and support new or less experienced staff within the records and administrative units.

Competencies (KSA's)

Knowledge:

• Administrative and Management
• Economics and Accounting
• Customer and Personal Service
• Clerical
• Personnel and Human Resources

Skills:

• Active Learning and Listening
• Coordination
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities:

• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Information Ordering

Tools & Equipment

• Personal Computer
• Telephone
• Copy Machine
• Scanner
• Calculator