ADMINISTRATIVE SERVICES ASSISTANT 2

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, MORGAN COUNTY

This position is located at Morgan County Correctional Complex.

A Motor Vehicle Records (MVR) screening will be conducted prior to employment.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, para-professional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis.

OR

One year of professional administrative services experience with the State of Tennessee.

Overview

Responsibilities

Administrative & Program Support:

1. Perform a variety of staff administrative duties to support TDOC program and operational needs.
2. Prepare, review, and maintain documents, records, and reports to ensure accuracy and compliance.
3. Support routine office processes.
4. Complete information requests for offenders and enter updates, including program or education credits.
5. Complete various reports for facility leadership, offender records, and external stakeholders.
6. Complete parole certification requests for offenders.

Offender Records Management & Oversight:

1. Complete and update the Records Department Unit Manual of Operations to align with TDOC policies.
2. Manage offender detainer placement and removal as needed.
3. Update offender addresses on the Sex Offender Registry when required.
4. Serve as liaison for the Interstate Agreement on Detainers and the Interstate Corrections Compact, coordinating with outside agencies and jurisdictions.

Communication & Customer Service:

1. Serve as a liaison between TDOC, state departments, external partners, and the general public.
2. Provide clear explanations of procedures, regulations, and administrative requirements.
3. Share information professionally through email, phone, and in-person communication.

Policy Interpretation & Process Improvement:

1. Interpret and apply TDOC policies, methods, and procedures.
2. Analyze existing administrative practices and recommend improvements.
3. Ensure compliance with TDOC operational standards, reporting requirements, and information security protocols.

Information Management:

1. Gather, compile, and distribute information that supports organizational planning and reporting.

Team & Workflow Support:

1. Serve as Supervisor of the Offender Records Department, ensuring accurate recordkeeping and proper documentation.
2. Complete and administer performance evaluations for Records Department staff.
3. Assign work tasks to staff when needed to support TDOC objectives.
4. Train and support new or less experienced staff within the records and administrative units.

Competencies (KSA's)

Knowledge:

1. Administrative and Management
2. Economics and Accounting
3. Customer and Personal Service
4. Clerical
5. Personnel and Human Resources

Skills:

1. Active Learning and Listening
2. Coordination
3. Critical Thinking
4. Judgment and Decision Making 
5. Time Management

Abilities:

1. Written Comprehension
2. Deductive Reasoning
3. Inductive Reasoning 
4. Problem Sensitivity 
5. Information Ordering 

Tools & Equipment

1. Personal Computer
2. Telephone
3. Copy Machine
4. Scanner
5. Calculator

Salary : $44,004 - $65,856