Operations Trainer

POSITION SUMMARY

The Operations Trainer is responsible for developing, delivering, and maintaining effective training programs for Clean Tech I, Clean Tech II, and site leadership staff. This role ensures new hires and existing employees receive proper onboarding, safety instruction, skill development, and ongoing performance coaching. The Operations Trainer plays a critical role in reinforcing company standards, improving operational consistency, and cultivating talent within the cleaning and site operations teams.

DUTIES & RESPONSIBILITIES

• Facilitate onboarding and job-specific training for Clean Tech I and Clean Tech II employees, ensuring alignment with company procedures and quality expectations.
• Train employees across all departments and levels, with a primary focus on technical and operational roles.
• Develop and implement training content, including manuals, hands-on demonstrations, and refresher courses tailored to site and role requirements.
• Partner with Shift Managers and Site Leadership to identify training needs, performance gaps, and opportunities for employee growth.
• Conduct regular site observations and quality audits to reinforce training, identify retraining needs, and coach employees in real time.
• Provide instruction on compliance protocols, including OSHA, CDC, and sanitation standards.
• Ensure consistent messaging around safety, quality, time management, and CSM customer service values.
• Support the development of team leads by facilitating leadership training sessions and coaching for advancement.
• Develop, track, and report on training metrics to measure program effectiveness and employee progress.
• Evaluate the success of training programs through feedback, observations, and performance outcomes, recommending enhancements as needed.

• Deliver flexible training sessions to support varying shifts, including:

• Supporting 1st and 2nd shift needs.

• Occasionally training 3rd shift floor technicians or coordinating with shift managers to ensure proper machine training.
• Perform additional duties as assigned by management.

QUALIFICATIONS

Education:

• High school diploma or equivalent required
• Additional training or instructional certifications preferred

Experience:

• 5 years of experience in janitorial or facility services, with at least 1 year of experience leading or training staff
• Prior experience developing and facilitating training for frontline workers strongly preferred

Skills:

• Strong verbal communication and presentation skills
• Ability to explain processes clearly across diverse audiences
• Highly organized with the ability to manage multiple training schedules
• Adept at using instructional tools, checklists, and documentation systems
• Positive leadership style with an ability to encourage and motivate others
• Knowledge of OSHA and CDC guidelines for cleaning and facilities operations
• Comfortable coaching peers and addressing performance concerns professionally

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands:

• Ability to stand and walk for up to 10 hours on hard and uneven surfaces
• Repetitive motion with hands, wrists, elbows, and shoulders
• Ability to operate and demonstrate use of cleaning equipment and tools
• Ability to bend, carry, climb, push, pull, stoop, squat, twist, and lift up to 25 pounds
• Use of cleaning chemicals required during instructional demonstrations
• Ability to work with minimal supervision at a high work pace for extended periods

Salary : $45,000 - $70,000