What are the responsibilities and job description for the Spa Front Desk Agent position at Corporate Office?
Location
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.
Job Description
The Spa Front Desk Agent is responsible for welcoming guests to the spa and assisting them with the booking and retail processes. This role must also maintain the relaxing spa environment while checking in/out guests, answering phones, and ensuring guest satisfaction. This is a high paced multi-faceted position.
Responsibilities
• Consistently maintain visual and behavioral professionalism while on Omni property.
• Answer phones with the Omni greeting/closing and provide accurate information.
• Provide options for upgrade opportunities while booking service reservations.
• Welcome guests and members during check-in, providing information needed during their visit.
• Properly check guests out and give accurate descriptions of retail products provided by providers.
• Understand retail products and how to sell through educating the guest of its purposes.
• Maintain cleanliness of the front lobby, guest areas, and desk presentation.
• Participate in periodic product inventory as directed.
• Attend all mandatory meetings and training scheduled for/by The Spa
• Conduct tours of the spa area
Qualifications
• Must be 18 years of age
• Ability to clearly and effectively communicate in English.
• Commitment to work independently as needed, while ensuring team needs are also met.
• Ability to work in a high paced, multi-tasking role, with grace and professionalism.
• Dependable with assigned work schedules, understanding shifts may vary with business levels.
• Commitment to exceed the expectation of guests, always operating with a strong sense of detail
• Must be able to stand for long periods of time.
• Operate various computer systems, while multi-tasking with professionalism and accuracy.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to