Accounts Receivable Specialist

Job Title: Accounts Receivable Specialist

Location: Alpharetta, GA (Hybrid)

Department: Finance / Accounting

Reports To: Director of Finance

Employment Type: Full-Time

About the Company

We are a fast-growing promotional products and branded merchandise company with approximately $75 million in annual revenue. We partner with leading brands to deliver high-quality promotional solutions while prioritizing operational excellence, customer satisfaction, and strong financial discipline. Our Alpharetta-based team collaborates closely across Sales, Customer Success, Operations, and Finance to support continued growth.

Position Summary

The Accounts Receivable Specialist is responsible for managing the company’s receivables portfolio, ensuring timely and accurate invoicing, collections, and cash application. This role plays a critical part in maintaining healthy cash flow, supporting customer relationships, and partnering cross-functionally with Sales and Customer Success. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a high-volume, fast-paced environment.

This is a hybrid position, with a combination of in-office and remote work based out of our Alpharetta, GA office.

Key Responsibilities

Accounts Receivable & Collections

• Generate and distribute accurate, timely customer invoices for promotional goods and services
• Monitor accounts receivable aging and proactively follow up on past-due balances
• Conduct professional, customer-focused collection outreach via phone and email
• Resolve billing discrepancies, short pays, credits, and deductions in a timely manner

Cash Application & Reconciliation

• Apply customer payments (ACH, checks, wires, credit cards) accurately and promptly
• Reconcile customer accounts and research unapplied or misapplied payments
• Assist with month-end close activities related to A/R

Credit & Account Management

• Support credit reviews and new customer credit applications
• Maintain updated customer account records, payment terms, and contact information
• Partner with Sales and Customer Success to address payment issues while preserving client relationships

Reporting & Process Improvement

• Prepare A/R aging reports and provide insights on collection trends
• Identify opportunities to improve billing accuracy, collection efficiency, and internal processes
• Maintain compliance with internal controls and accounting policies

Qualifications & Experience

Required

• 2–4 years of Accounts Receivable or general accounting experience
• Experience working with high-volume transactions and multiple customer accounts
• Strong attention to detail and organizational skills
• Professional communication skills with internal teams and external customers
• Proficiency in accounting or ERP systems and Microsoft Excel

Preferred

• Experience in promotional products, manufacturing, distribution, or wholesale environments
• Familiarity with NetSuite, SAP, QuickBooks, or similar ERP platforms
• Understanding of sales tax and multi-entity billing structures

Skills & Competencies

• Customer-focused with a collaborative mindset
• Strong problem-solving and follow-through
• Ability to manage priorities and deadlines in a fast-paced environment
• Comfortable partnering cross-functionally with Sales and Operations
• High level of integrity and discretion with financial data

Why Join Us

• Hybrid work environment based in Alpharetta, GA
• Collaborative, growth-oriented company culture
• Opportunity to make a meaningful impact on financial operations
• Competitive compensation and benefits package including medical, dental, vision, 401K and match