Human Resources Generalist

This job is on site in Dallas 5 days per week. Relocation is not an option. Only local candidates will be considered.

Job Summary:

The HR Generalist plays a critical role in supporting day-to-day human resources operations across a fast-paced Quick Service Restaurant (QSR) organization. This role partners with field leadership and corporate teams to drive talent acquisition, employee relations, compliance, and performance management initiatives that support operational excellence and a positive employee experience.

Duties and Responsibilities:

Employee Relations and Support

• Serve as a primary HR contact for restaurant managers and team members
• Provide guidance on employee relations issues, including conflict resolution, coaching, and disciplinary actions
• Conduct investigations and ensure fair, consistent resolution aligned with company policies
• Promote a culture of engagement, inclusion, and accountability

Talent Acquisition and Onboarding

• Support high-volume recruiting efforts for restaurant-level roles
• Partner with hiring managers to ensure efficient and effective hiring processes
• Coordinate onboarding and new hire orientation to ensure a strong start
• Monitor staffing levels and turnover trends across locations

HR Operations and Compliance

• Ensure compliance with federal, state, and local labor laws and regulations
• Maintain employee records and HRIS systems with accuracy and confidentiality
• Support wage and hour compliance, I-9 verification, and audit readiness
• Assist with policy development, updates, and communication

Performance Management & Development

• Support performance review processes and goal-setting initiatives
• Coach managers on performance improvement plans and employee development
• Identify training needs and partner with leadership to implement solutions

HR Programs and Change Management

• Lead or support HR initiatives such as compensation reviews, benefits changes, DEI programs, and organizational change efforts
• Drive the rollout of HR programs and tools with clarity and consistency

Compensation and Benefits Support

• Assist with benefits administration and employee inquiries
• Support compensation programs, including wage adjustments and market alignment
• Participate in open enrollment and employee education efforts

HR Projects and Initiatives

• Contribute to HR programs that drive retention, engagement, and culture
• Analyze HR metrics (turnover, retention, hiring) to inform decisions
• Support organizational changes and growth initiatives

Knowledge/Skills/Abilities:

• Ability to work in a fast-paced environment
• Strong experience building programs, processes, and procedures
• Communicates effectively across verbal, written, and interpersonal channels to convey information clearly, collaborate with others, and support team alignment
• Organized and detail-focused with task and time management, and in meeting deadlines
• Maintains confidentiality in all personnel matters
• Builds trusted relationships across all levels of leadership, leveraging business acumen to influence outcomes, resolve conflicts, and drive collaborative solutions
• Demonstrates emotional intelligence through active listening, empathy, and thoughtful response in challenging situations
• Leverages data and metrics to inform talent strategies and support evidence-based decision making
• Maintains confidentiality and exercises sound judgment in handling sensitive employee and business matters
• Adapts quickly to changing business needs, balancing long-term initiatives with day-to-day operational support
• Proficiency in Microsoft Office Suite and HR information systems (HRIS)

Qualifications:

• Bachelor’s degree or equivalent experience
• HR certification (PHR, SPHR, SHRM-CP/SHRM-SCP) preferred
• Must have strong experience with California and Texas labor laws for hourly and salaried employees
• Excellent interpersonal, communication, and problem-solving skills
• A minimum of 5 years in a HR Generalist role, working in a fast-paced, high-growth environment, preferably in the restaurant or hospitality industry
• Bilingual in English and Spanish preferred

Physical Requirements:

• Prolonged periods of standing or sitting may be required
• Hybrid role with field support across restaurant locations
• Ability to travel up to 25 to 50% to restaurant locations, depending on market needs

Additional Information

• Our client offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, 401(k) plan (after 12 months of employment), sick pay, PTO and holiday pay, profit sharing plan (after 90 days of employment), annual food & beverage allowance (prorated for hire date), and company discounts of 30%.

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.