Virtual Card Support Specialist

What We Need
Corpay is currently looking to hire a Virtual Card Support Specialist within our payment’s division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, the Virtual Card Support Specialist assists in the payment automation process through daily interaction with vendors of Corpay customers to resolve unprocessed payments. The PPS team is responsible for placing calls on our customer’s behalf to report unprocessed payments and assist with payment completion. This position requires excellent attention to detail, ability to multitask, and advanced phone and customer service skills.
How We Work
As a Virtual Card Support Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN.
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Support customers (and vendors) through outbound phone calls to resolve unprocessed or unsettled transactions.
Educate vendors on payment processes.
Verify contact information and remit-to information for processing of electronic payments.
Accurately enter information into the database.
Maintain accurate notes of supplier contact and reach-out attempts.
Create follow-up tickets based on vendors’ requests.
Collaborate with the Payment modifications and Vendor Retention teams to coordinate refunds and reissues.
Adhere to strict compliance procedures and maintain confidentiality related to the position.
Perform miscellaneous projects and duties as assigned.
Qualifications & Skills
High school education or equivalent required. College coursework preferred.
Minimum of one-year data entry with customer contact experience.
Minimum of 2 years office environment experience.
Experience partnering with cross-functional teams to resolve payment, system, or data-quality.
Salesforce experience preferred.
Knowledge of CRM and ticketing software preferred.
Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel and Outlook required.
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms:
Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.