What are the responsibilities and job description for the Commercial Operations Specialist position at Corpay?
Corpay is seeking a highly motivated, resourceful, and execution-oriented Commercial Operations Specialist to join our rapidly growing Corporate Payments organization.
Reporting directly to the Senior Vice President of Inside Sales, this individual will play an important role in improving operational efficiency, resolving business challenges, supporting account management activities, and enabling our sales organization to operate at its highest potential.
This is a unique opportunity for an early-career professional who thrives in a fast-paced environment, enjoys solving complex problems, and wants meaningful ownership and exposure to senior leadership.
The ideal candidate is a self-starter with a strong bias for action, exceptional attention to detail, and a natural inclination to improve the way things work.
We’re looking for someone who doesn’t simply identify problems, but takes initiative to solve them.
How We Work
Sales Operations & Process Improvement
Identify and eliminate operational inefficiencies that impact sales productivity and organizational performance.
Develop, document, and improve workflows that support a rapidly expanding sales organization.
Partner with sales leadership to streamline processes, reduce administrative burdens, and improve seller efficiency.
Support the implementation of new tools, technologies, and automation opportunities.
Identify recurring operational challenges and develop scalable, long-term solutions.
Escalation Management & Problem Resolution
Serve as a central point of coordination for operational escalations and complex business challenges.
Work cross-functionally with internal stakeholders to drive timely and effective resolution.
Take ownership of open issues, ensuring accountability, communication, and follow-through.
Identify underlying causes of recurring escalations and recommend process improvements.
Maintain visibility into outstanding issues and communicate progress to sales leadership.
Account Management & Sales Support
Assist with account-related operational needs throughout the customer lifecycle.
Partner with sales, implementation, and service teams to resolve customer challenges.
Help improve customer onboarding, account transitions, and internal communication.
Remove operational obstacles that prevent sales representatives from focusing on revenue-generating activities.
Support sales leaders and representatives with high-priority operational initiatives.
Business Execution & Leadership Support
Work directly with the SVP of Inside Sales on business priorities, operational initiatives, and special projects.
Partner with frontline sales managers to identify opportunities for improved execution and efficiency.
Coordinate cross-functional projects, establish clear next steps, and ensure timely completion.
Develop reporting, tracking mechanisms, and operational updates that provide visibility into key business activities.
Proactively identify opportunities to improve how the organization operates.
Qualifications
1–3 years of professional experience in sales operations, business operations, account management, customer success, or a related field preferred.
Bachelor’s Degree Preferred, Or Equivalent Relevant Professional Experience.
Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Demonstrated ability to independently solve problems and take ownership of assignments.
Proficiency in Microsoft Excel, PowerPoint, and other business productivity tools.
Comfortable learning new technologies, systems, and processes.
Ability to collaborate effectively with stakeholders across multiple departments.
Experience with CRM platforms, particularly Salesforce, is a plus.
Experience in financial technology, payments, or B2B sales environments is beneficial but not required.
What We’re Looking For
Beyond professional experience, we’re particularly interested in individuals who demonstrate the following characteristics:
High Ownership: You take responsibility for outcomes, not just assigned tasks.
Bias for Action: You move quickly, exercise sound judgment, and don’t wait to be told what needs to happen next.
Resourcefulness: You’re comfortable figuring things out, finding answers, and navigating unfamiliar challenges.
Intellectual Curiosity: You naturally ask questions, seek to understand how things work, and look for better ways to operate.
Attention to Detail: You recognize that small operational improvements can create meaningful business impact.
Adaptability: You thrive in environments where priorities evolve, challenges emerge, and processes are continuously improving.
Growth Mindset: You’re eager to learn, receptive to feedback, and motivated to take on increasing responsibility.
Why Join Corpay?
Corpay’s Corporate Payments business is growing, creating opportunities for individuals who want to contribute beyond the boundaries of a traditional job description.
In This Role, You’ll Have The Opportunity To
Work directly with senior sales leadership and gain exposure to the operations of a growing B2B payments organization.
Take meaningful ownership of projects and initiatives early in your career.
Develop experience across sales operations, customer management, business processes, and cross-functional execution.
Help build and improve processes that directly influence organizational productivity and performance.
Learn from experienced leaders while developing the skills necessary for continued professional growth.
This is an opportunity for someone who wants to be challenged, contribute meaningfully, and build a career through demonstrated performance.
We’re looking for someone who sees an opportunity to make something better and takes the initiative to make it happen.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Reporting directly to the Senior Vice President of Inside Sales, this individual will play an important role in improving operational efficiency, resolving business challenges, supporting account management activities, and enabling our sales organization to operate at its highest potential.
This is a unique opportunity for an early-career professional who thrives in a fast-paced environment, enjoys solving complex problems, and wants meaningful ownership and exposure to senior leadership.
The ideal candidate is a self-starter with a strong bias for action, exceptional attention to detail, and a natural inclination to improve the way things work.
We’re looking for someone who doesn’t simply identify problems, but takes initiative to solve them.
How We Work
- You will be expected to work at our Brentwood, TN office. Corpay will set you up for success by providing:
- Assigned workspace in Brentwood, TN office
- Company-issued equipment
- Formal, hands-on training
Sales Operations & Process Improvement
Identify and eliminate operational inefficiencies that impact sales productivity and organizational performance.
Develop, document, and improve workflows that support a rapidly expanding sales organization.
Partner with sales leadership to streamline processes, reduce administrative burdens, and improve seller efficiency.
Support the implementation of new tools, technologies, and automation opportunities.
Identify recurring operational challenges and develop scalable, long-term solutions.
Escalation Management & Problem Resolution
Serve as a central point of coordination for operational escalations and complex business challenges.
Work cross-functionally with internal stakeholders to drive timely and effective resolution.
Take ownership of open issues, ensuring accountability, communication, and follow-through.
Identify underlying causes of recurring escalations and recommend process improvements.
Maintain visibility into outstanding issues and communicate progress to sales leadership.
Account Management & Sales Support
Assist with account-related operational needs throughout the customer lifecycle.
Partner with sales, implementation, and service teams to resolve customer challenges.
Help improve customer onboarding, account transitions, and internal communication.
Remove operational obstacles that prevent sales representatives from focusing on revenue-generating activities.
Support sales leaders and representatives with high-priority operational initiatives.
Business Execution & Leadership Support
Work directly with the SVP of Inside Sales on business priorities, operational initiatives, and special projects.
Partner with frontline sales managers to identify opportunities for improved execution and efficiency.
Coordinate cross-functional projects, establish clear next steps, and ensure timely completion.
Develop reporting, tracking mechanisms, and operational updates that provide visibility into key business activities.
Proactively identify opportunities to improve how the organization operates.
Qualifications
1–3 years of professional experience in sales operations, business operations, account management, customer success, or a related field preferred.
Bachelor’s Degree Preferred, Or Equivalent Relevant Professional Experience.
Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Demonstrated ability to independently solve problems and take ownership of assignments.
Proficiency in Microsoft Excel, PowerPoint, and other business productivity tools.
Comfortable learning new technologies, systems, and processes.
Ability to collaborate effectively with stakeholders across multiple departments.
Experience with CRM platforms, particularly Salesforce, is a plus.
Experience in financial technology, payments, or B2B sales environments is beneficial but not required.
What We’re Looking For
Beyond professional experience, we’re particularly interested in individuals who demonstrate the following characteristics:
High Ownership: You take responsibility for outcomes, not just assigned tasks.
Bias for Action: You move quickly, exercise sound judgment, and don’t wait to be told what needs to happen next.
Resourcefulness: You’re comfortable figuring things out, finding answers, and navigating unfamiliar challenges.
Intellectual Curiosity: You naturally ask questions, seek to understand how things work, and look for better ways to operate.
Attention to Detail: You recognize that small operational improvements can create meaningful business impact.
Adaptability: You thrive in environments where priorities evolve, challenges emerge, and processes are continuously improving.
Growth Mindset: You’re eager to learn, receptive to feedback, and motivated to take on increasing responsibility.
Why Join Corpay?
Corpay’s Corporate Payments business is growing, creating opportunities for individuals who want to contribute beyond the boundaries of a traditional job description.
In This Role, You’ll Have The Opportunity To
Work directly with senior sales leadership and gain exposure to the operations of a growing B2B payments organization.
Take meaningful ownership of projects and initiatives early in your career.
Develop experience across sales operations, customer management, business processes, and cross-functional execution.
Help build and improve processes that directly influence organizational productivity and performance.
Learn from experienced leaders while developing the skills necessary for continued professional growth.
This is an opportunity for someone who wants to be challenged, contribute meaningfully, and build a career through demonstrated performance.
We’re looking for someone who sees an opportunity to make something better and takes the initiative to make it happen.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.