What are the responsibilities and job description for the Implementation Project Manager position at Corpay?
What We Need
Corpay is currently looking to hire an Implementation Project Manager within our TA Connections division. This position falls under our Airline Division – Client Services line of business. In this role, you will serve as the primary liaison between airline clients and internal teams—including IT, Operations, and Account Management—for end-to-end technology implementations. You will ensure that projects meet agreed Go Live dates and deliverables, that proper communication channels are established, and that risks and issues are tracked and addressed. You will report directly to the Director of Implementations & Project Management and collaborate regularly with technical, operational, and client-facing stakeholders.
How We Work
As an Implementation Project Manager, Corpay will set you up for success by providing:
The responsibilities of the role will include:
Corpay is currently looking to hire an Implementation Project Manager within our TA Connections division. This position falls under our Airline Division – Client Services line of business. In this role, you will serve as the primary liaison between airline clients and internal teams—including IT, Operations, and Account Management—for end-to-end technology implementations. You will ensure that projects meet agreed Go Live dates and deliverables, that proper communication channels are established, and that risks and issues are tracked and addressed. You will report directly to the Director of Implementations & Project Management and collaborate regularly with technical, operational, and client-facing stakeholders.
How We Work
As an Implementation Project Manager, Corpay will set you up for success by providing:
- Company-issued equipment remote access
- Formal, hands-on training
The responsibilities of the role will include:
- Gathering business requirements and developing project and sprint schedules
- Creating and maintaining project plans, validating scope, and monitoring performance
- Managing client expectations regarding service delivery, scope, and timeline
- Reporting project risks and tracking potential issues
- Coordinating and prioritizing project tasks while communicating updates to stakeholders
- Documenting implementation progress, including meeting notes and key decisions
- Maintaining deep understanding of TA Connections’ processes and systems
- Providing training and support to internal and external users
- Supporting business development with demos and technical insight
- Collaborating with clients to align solutions with business needs and identify gaps
- Traveling on-site to client offices (up to 10%) to support hands-on implementation
- Managing and monitoring system issues identified during early and testing phases
- Acting as a client champion and driving continuous product and process improvements
- Bachelor’s degree in Management Information Systems, Engineering, Information Technology, or related field (or equivalent experience)
- 2–4 years of experience in IT or software implementation project management
- PMP certification (preferred)
- Excellent communication and client relationship-building skills
- Strong troubleshooting ability and comfort with technical project aspects
- Familiarity with Agile and Waterfall methodologies
- Willingness to travel up to 25%
- Knowledge of crew management systems (e.g., AIMS, Sabre CrewControl, Netline, Merlot, etc.) is a plus
- Proficiency in Microsoft Project and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes