Director, Vendor Enrollment Operations

Director, Vendor Enrollment Operations

The Director, Vendor Enrollment Operations is responsible for establishing and maintaining processing excellence in Corpay Vendor Enrollment operations. The Director will lead capacity planning, data optimization and VE operations teams. These teams ensure Corpay vendor enrollment processes customer data thoroughly and accurately to optimize revenue and drive operational efficiency. The Director is charged with executing strategic plans, removing obstacles to success and providing guidance for associates to achieve data company goals. The position will identify process, systems and data improvements necessary to maximize enrollments, drive continuous improvement, identify cost savings, realize efficiencies and maintain data integrity.

How We Work

As a Director, Vendor Enrollment Operations you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in Richmond, VA or Brentwood, TN. 
• Company-issued equipment
• Formal, hands-on training

Responsibilities

• Communicating required strategic changes to Vice President Vendor Enrollment
• Partnering with Corpay stakeholders to identify required process improvements, technical enhancements and strategic customer support needs
• Overseeing VE Operations functions including campaign loads and capacity management, flow of work into and out of the VE organization, and management of specialty payment servicing and processing. 
• Working cross functionally to improve customer throughput and service
• Strategically leading data improvement initiatives based on identified gaps in existing data sources
• Representing the business in systems / architecture enhancement efforts
• Communicating to the organization and key stakeholders regarding process changes that will impact the timing or quality of Vendor Enrollment deliverables
• Partnering with business personnel to implement data driven process improvement
• Developing and administers strategic plans and special projects
• Operating as a Vendor Enrollment subject matter expert on business systems and related data
• Leading day to day activities of management personnel
• Working with direct reports to drive continuous improvement, develop analytical skills, develop performance improvements, build leadership skills and develop leadership depth
• Ensuring adherence to company policy and procedures
• Strong customer service focus

Skills & Competencies 

• Systems and process optimization leadership experience
• Advanced analytical and problem-solving skills
• Ability to lead strategic projects, drive and communicate results with cross functional stakeholders
• Excellent personal organization, collaboration skills, and strong oral/written communication skills
• Self-starter with a strong drive to get to the root cause of any issue
• Adept at short-term and long-term strategic planning
• Reacts quickly and calmly to resolve stakeholder issues in a fast-paced environment
• Must be able to manage time effectively and work independently without direct supervision
• This role is a leader of leaders, focused on talent development with the ability to drive work through a leadership team. 

Qualifications

• 10 years experience leading operations and technical teams. Bachelor's Degree or equivalent experience in related fields. 
• Strong knowledge of the financial services industry with expertise in Virtual Card processing preferred
• Experience building, leading and evaluating team performance 

• Experience leading technical teams with an emphasis on master data management
• Strategic Project Management experience preferred
• Data management and enterprise reporting experience preferred

Benefits & Perks

• Medical, Dental, & Vision benefits are available the 1^st month after the hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

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