Member Relationship Consultant

Carolina Forest, SC

Corning Credit Union is seeking a Member Relationship Consultant to join our team at our Carolina Forest, SC location.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.  

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. 

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary: As a Member Relationship Consultant, you will be responsible for developing strong, lasting member relationships while utilizing flexibility and effective sales skills to provide “one-stop” service to our members.  

Essential Job Duties

• Maintains comprehensive knowledge of our products and services to provide exceptional service and education to our members, while assisting them in meeting their vast lending, deposit, and electronic products and services needs.
• Assists members with completing membership and visa loan requests.
• Has solid cash handling skills and procedural knowledge in order to perform a variety of teller functions.
• Answers incoming calls from members and assist in processing a variety of account transactions and support including transferring funds, issuing checks, processing payments, ordering checks, etc. 
• Also assumes responsibility for other projects or duties as required or assigned.

Required Competencies

• Strong customer service and interpersonal skills with the ability to connect well with diverse personalities.
• Highly flexible, capable of multi-tasking and working within a fast-paced team environment including sharing knowledge and direction.
• Strong verbal and written communication skills
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Confidence in recommending products and services with the ability to meet appropriate sales and service goals.

Education Requirements

• A bachelor’s degree in Business, Finance, or a related field is preferred, commensurate work experience will also be considered.
• A high school diploma or GED is required.

Experience Requirements

• 1-3 years of sales or relationship building skills is required.

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence.
• The ability to write moderate to advanced correspondence within professional etiquette standards.
• The ability to effectively present information in one-on-one and small-group situations. 
• The ability to effectively communicate loan decisions and navigate sensitive situations. 
• Bilingual in Spanish is a plus but not required. 

Physical Requirements      

Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time.
• Prolonged standing
• Lifting requirement exceeds 10 pounds.
• Ability to work within a moderately noisy, fast paced environment.
• Regular use of computer required.
• Specific vision abilities required by this position include close vision, ability to adjust focus from computer to paper and/or close range to long range. 

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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