Call Center Specialist

Location: This is an in-person role located in Wilmington, NC

Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.  

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. 

We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. 

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs.
 

Essential Job Duties

• Maintain appropriate knowledge of core systems and CCU’s products and services
• Answer incoming calls and member questions in a prompt and professional manner  
• Present and explain beneficial products to members and assist in meeting their vast financial needs
• Open new memberships, accounts, and services 
• Assist members with requests for account research needs
• Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
• Proactively educate members on the ease of doing business with CCU through our many electronic service channels
• Also assumes responsibility for other projects or duties as required or assigned

Required Competencies

• Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
• Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
• Possesses exceptional verbal and written communication skills
• Exceptional attention to detail
• Strong problem-solving skills
• Confidence in promoting appropriate products and services
• Technical aptitude with experience using mobile banking and other apps or financial services

Education Requirements

• A bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered 
• A high school diploma or GED is required

Experience Requirements

• Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and group situations

Physical Requirements 
Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time
• Ability to work within a fast-paced call center environment
• Regular use of computer required
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range
   

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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