What are the responsibilities and job description for the IT Help Desk & Desktop Support Specialist position at CornerStone Technology Talent Services?
IT Help Desk & Desktop Support Specialist
Location: Columbia, SC (100% Onsite)
Employment Type: Contract – 6 Months (Potential Extension)
Schedule: Monday–Friday | 40 Hours per Week
Experience Required: 10 Years
Start Date: November 30, 2026 (Anticipated)
**Candidate Location: Must Currently Reside in South Carolina – No Relocation**
About the Opportunity
CornerStone Technology Talent Services is looking for an experienced IT Help Desk & Desktop Support Specialist to join a growing IT support team in Columbia, SC.
If you enjoy solving technical problems, helping people, and finding smarter ways to improve IT operations, this could be a great opportunity for you!
In this role, you'll provide hands-on technical support, troubleshoot computer and network issues, manage help desk tickets, and help keep IT systems running smoothly. You'll also have opportunities to improve support processes and work with modern IT tools and automation technologies.
We're looking for someone who is technically skilled, dependable, and comfortable working independently in a fast-paced environment.
What You'll Be Doing
- Provide hands-on IT support for employees experiencing computer, software, hardware, or connectivity issues.
- Troubleshoot and resolve desktop, laptop, application, and network-related problems.
- Track, update, and resolve support requests using ticketing systems such as ServiceNow, Remedy, or similar tools.
- Identify and fix connectivity issues between computers, devices, and networks.
- Install, configure, maintain, and troubleshoot computers and other IT equipment.
- Document technical issues, solutions, and troubleshooting procedures.
- Help improve IT support processes and reduce repetitive manual tasks.
- Assist with endpoint management and IT automation initiatives.
- Work closely with other IT professionals to resolve complex technical issues.
- Share technical knowledge and best practices with team members.
What We're Looking For
- 10 years of hands-on experience in IT help desk, desktop support, service desk, or technical troubleshooting.
- 10 years of experience working with IT ticketing systems, such as ServiceNow, Remedy, or similar platforms.
- Strong experience troubleshooting computers, software, hardware, and network connectivity issues.
- Ability to diagnose and resolve technical problems independently.
- Strong communication, customer service, and documentation skills.
- Experience supporting end users in a professional IT environment.
- Bachelor's degree or equivalent combination of education and relevant experience.
- Must currently reside in South Carolina and be able to work 100% onsite in Columbia, SC. Relocation is not available.
Nice to Have (Preferred, Not Required)
- Experience with PowerShell scripting or Power Automate.
- Familiarity with Microsoft Intune or other endpoint management tools.
- Experience automating repetitive IT support tasks.
- Knowledge of Microsoft Power Platform or AI-powered IT support tools.
- Microsoft MD-102 (Endpoint Administrator Associate) certification.
- Experience improving IT workflows and support efficiency.
Additional Details
- Work Arrangement: Fully onsite in Columbia, SC.
- Contract Duration: 6 months, with potential for extension.
- Interview Process: Virtual interview followed by an onsite interview.
- Pre-Employment Screening: Successful completion of applicable background checks, credit checks, drug screening, and employment eligibility verification may be required.
Why Consider This Opportunity?
- Put your years of IT support experience to work in a hands-on technical role.
- Work with experienced IT professionals in a collaborative environment.
- Gain exposure to endpoint management and IT automation technologies.
- Help improve technical support processes and everyday IT operations.
- Opportunity for contract extension based on business needs.
Interested? Let's Connect!
If you're an experienced IT support professional who enjoys troubleshooting, solving problems, and helping users stay productive, we'd love to hear from you!
Apply today or send your updated resume to TTS@CornerStoneStaffing.com to learn more about this opportunity.