What are the responsibilities and job description for the Customer Service Analyst position at CornerStone Staffing?
Now Hiring: Top Customer Service Professionals in Phoenix! Join a growing team in Tempe offering competitive pay, rotating shifts, and long-term career opportunity. If you thrive in fast-paced environments and deliver exceptional customer experiences, we want to connect with you today!
Customer Support Analyst
Location Scottsdale, Arizona | Onsite
Compensation & Schedule
• Shift 1 (Morning): 7:00am–4:00pm — $27.00/hr
• Shift 2 (Afternoon): 3:00pm–12:00am — $28.00/hr
• Rotating schedule with some weekends required
• Full-Time | W2
Role Impact
The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role supports operational continuity by managing high-volume requests, troubleshooting account or service-related issues, and documenting interactions with precision. Success is defined by response time, resolution quality, customer satisfaction, and adherence to established service level agreements (SLAs).
Key Responsibilities
• Respond to inbound customer inquiries via phone, email, and chat in a high-volume contact center environment
• Research, troubleshoot, and resolve account, billing, or service-related issues
• Document all interactions in the customer relationship management (CRM) system with accuracy and detail
• Escalate complex issues to appropriate internal teams while maintaining ownership of customer experience
• Follow compliance guidelines, data privacy standards, and internal quality assurance procedures
Minimum Qualifications
• 2 years of banking/financial customer service or contact center experience
• Strong written and verbal communication skills with attention to detail
• Ability to work rotating shifts, including evenings, overnights, and weekends
• Core Tools & Systems
• Customer Relationship Management (CRM) platforms
• Microsoft Office Suite (Excel, Outlook, Word), Zendesk and Salesforce
• Ticketing and case management systems
• Multi-line phone systems and live chat platforms
Preferred Skills
• Experience in a high-volume call center or shared services environment
• Bilingual communication skills
• Experience working with service level agreements (SLAs) and performance metrics
Legal Notice
Pre-employment background check and drug screen required.
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