Collections Representative

CornerStone Staffing is seeking an Customer Service Rep with a great team work ethic and with experience in fast paced environment. Are you someone looking for a long term assignment in the Auto Industry? If so we have the right job for you!

Location: FW, TX

Pay Rate: $20-21 BOE

Schedule: 7a-6p (8 hour shift) Mon - Sat (Rotating Saturdays, off a weekday when scheduled on Sat)

Responsibilities:

• These candidates will start as basic CSR Phone Agents, but will transition to also making calls on their early stage delinquencies
• Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss
• Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired
• Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy
• Manage a queue of assigned accounts
• When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable
• Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed
• Offer feedback and recommendations on any process improvements or training material
• Maintain corporate standards and compliance requirements

Qualifications:

• HS Diploma or GED required. Bachelor’s Degree is preferred
• 1-2 years’ experience in Customer Service and/or Collections environment preferred
• Familiar with the automotive industry is a plus
• Customer Focused
• Agile and Willingness to learn difference processes
• Written and verbal communications
• Team Player

#FW123

Salary : $20 - $21