What are the responsibilities and job description for the Call Center Supervisor position at CornerStone Staffing?
Department Lead – Supervisor
Location Dallas, TX | Onsite (635 & 75)
Ready to step into a leadership role where your organization, communication, and team management skills can drive real impact? Join a dynamic workplace where you’ll oversee daily production, mentor staff, and ensure operational excellence across key business functions.
Compensation & Schedule
• Pay: $21/hour
• Monday–Friday | 8:00am - 5:00pm
• W2 | Full-Time | Temp-to-Hire
ROLE IMPACT
As a Department Lead, you'll be responsible for managing the day-to-day workflow and performance of your assigned team, promoting efficient processes, employee engagement, and service quality across human resources, customer service, or procurement support functions. This is a hands-on leadership position with a direct line of influence over productivity and team development.
KEY RESPONSIBILITIES
• Supervise daily operations of a designated department or functional area
• Ensure quality standards and operational goals are met consistently
• Train new hires and implement ongoing procedural updates across the team
• Maintain HR responsibilities related to scheduling, attendance, and staff communication
• Review and manage departmental reports, invoices, and operational logs
• Promote a safe working environment aligned with IIPP standards
• Travel or attend offsite meetings as needed
• Participate in cross-functional collaboration and support other duties as assigned
MINIMUM QUALIFICATIONS
• High school diploma or GED
• 3 years of prior supervisory or team lead experience
• Comfortable leading small teams and managing task flow
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Word, Excel, Outlook)
• Internal reporting or invoice management platforms
PREFERRED SKILLS
•HIPAA knowledge
• Ability to manage multiple priorities and deliver accurate results in a production-driven environment
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
Salary : $21