What are the responsibilities and job description for the Bilingual Collections Representative position at CornerStone Staffing?
We have partnered with a Financial Planning Company in Irving! Do you have recent working experience in Collections and are Bilingual (English & Spanish)? We want to meet with you! Apply Online TODAY!!!
Bilingual Collections Representative
Location Irving, TX | Onsite (Remote eligible after training)
COMPENSATION & SCHEDULE
• $20–$24/hr depending on experience
• Monday–Friday, 8:00am–5:30pm (8 hour shift)
ROLE IMPACT: As a Bilingual Collections Representative, you will play a crucial role in maintaining account resolution and securing payments from clients. Your ability to communicate fluently in English and Spanish ensures accessibility and positive client experience, helping resolve delinquent accounts efficiently while safeguarding sensitive financial information.
KEY RESPONSIBILITIES
• Manage a queue of delinquent accounts through consistent follow-up and documentation
• Conduct skip tracing and gather collateral or payment information via phone outreach
• Negotiate and establish payment arrangements with urgency and adherence to deadlines
• Maintain confidentiality and data security at all times
• Uphold company compliance standards and reporting practices
MINIMUM QUALIFICATIONS
• 2 years of recent collections experience
• Bilingual proficiency in English and Spanish
• High school diploma or equivalent
• Must pass clerical skills assessment and complete an in-person interview
• Clear background check and drug screening required
CORE TOOLS & SYSTEMS
• Collections management software
• CRM and skip-tracing platforms
• Microsoft Office Suite
• Phone-based outreach systems
• Data entry and clerical tools
PREFERRED SKILLS
• Strong negotiation and conflict resolution abilities
• Knowledge of FDCPA and financial privacy regulations
• Prior experience with remote or hybrid collections work
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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