What are the responsibilities and job description for the Collections Specialist position at Cornerstone Staffing Solutions, Inc.?
Cornerstone Staffing Solutions is actively hiring Loan Servicing Specialists (Collections) to work onsite at a leading manufacturer in Johnson City, TN.
If you have experience in collections, loan servicing, banking, call centers, customer service, or account management, this could be a great opportunity to get your foot in the door with a company offering long-term potential.
If you’re currently looking for work and want to move quickly through the hiring process, apply today!
Position Details
- Pay: Starting at $17.00/hour
- Schedule: Full-Time, Monday–Friday 8am-5pm | 1 day a week 10am-7pm
- Location: Onsite – Johnson City, TN
- Position: Temp-to-Hire
- Start: Immediate hiring need
What You'll Do
As a Loan Servicing Specialist, you’ll work directly with customers to manage past-due accounts, discuss payment options, and help resolve delinquent balances.
Your day-to-day responsibilities will include:
- Contacting customers regarding past-due loan accounts by phone, email, and written communication
- Discussing and negotiating payment arrangements
- Helping customers resolve delinquent accounts
- Documenting collection activity accurately in company systems
- Monitoring account status and following up on outstanding balances
- Answering customer questions and researching account information
- Meeting established collection goals, productivity standards, and performance metrics
- Using Microsoft Office, Outlook, Word, Excel, and internal systems
- Maintaining professionalism and following company policies and applicable regulations
- Working closely with the team and management to meet department goals
What Makes You a Great Fit?
We're especially interested in candidates who are:
- Experienced in collections, loan servicing, banking, call centers, financial services, or customer service
- Comfortable making and receiving a high volume of phone calls
- Confident communicating with customers about sensitive account matters
- Goal-oriented and motivated by meeting performance expectations
- Organized and able to manage multiple accounts and priorities
- Professional, dependable, and detail-oriented
- Comfortable working in a fast-paced, performance-driven environment
- Proficient with Microsoft Office and Outlook
- Able to maintain excellent attendance and reliability
Education: High School Diploma or GED required. Additional education is a plus but not required.
Experience: 1–5 years of relevant experience preferred.
Why Apply?
This isn't just a short-term job. This is a temp-to-hire opportunity with the potential to become a long-term position for the right candidate.
Incentive opportunities.
If you're ready for a new opportunity, have strong customer service or collections experience, and want to get working soon, don't wait to apply!
Salary : $17