Practice Manager

General Purpose:

The Practice Manager will provide overall administrative supervision to the Department.

Description of Duties:

• Provides overall oversight to the department including but not limited to patient satisfaction, patient flow and cycle time, administrative supervision of department staff and problem solving any issues that arise. 
• Ensures patient services representatives enter accurate data and insurance information for reporting and collecting patient payments. Recommends additional training and coaching or disciplinary action when necessary. 
• Ensures the patient services representatives provide excellent customer service at all times including but not limited to greeting patient as they enter the department/work area and engaging patients in a professional and courteous manner 
• Oversees and maintains department schedules for providers. 
• Manages time and attendance for all department staff under their supervision, including paid time off approval.
• Manages the patient complaint process within the department. Reports all major issues to their supervisor. 
• Consistently monitors the department for operational weaknesses and collaborates with their supervisor to make changes to best suit the needs of the department and patients. 
• Manages all operational and workflow changes in the department. 
• Collaborates with Human Resources to meet all Human Resources requirements within the department including but not limited to recruitment, disciplinary action, and performance evaluations. Also, ensures that department staff are in compliance with policies regarding annual health assessments and mandatory staff education. 
• Develops and implements an onboarding and training program for new and existing staff. 
• Actively participates in department meetings.
• Ensures that patient satisfaction surveys are done as required by regulatory agencies. 
• Consistently monitors the patient services function and ensures that all policies are met including but not limited to demographic information updates, accurate data entry and insurance eligibility, to ensure accurate and complete billing claims (e.g. posting). 
• Acts as an Administrator on Duty.
• Provides support for patients in need of referrals for specialty care. 
• Monitors the daily reconciliation, and that the daily balances of cash collection are accurate. 
• Ensures that patients are provided with appropriate referrals to managed care companies to apply for insurance or the Patient & Enabling Services Department for sliding fee scale. 
• Ensures that the reception area is clean and orderly.
• Attend and participate in weekly department, All Staff and other required meetings. 
• Be familiar with and adhere to all clinical, administrative, and general policies and procedures as outlined in the CORNERSTONE Policy and Procedure Manual and Employee Handbook.
• Maintain confidentiality of all aspects of CORNERSTONE including, but not limited to, patient confidentiality, financials, and employee relations. 
• Performs other related duties as assigned. 

Education/Experience Required:

• Must have at minimum an Associate Degree
• 2-3 years of supervisory experience
• 3-5 years’ experience working in medical office setting
• Excellent computer, organizational and interpersonal skills