What are the responsibilities and job description for the Customer Service Coordinator position at Cornerstone Facility Solutions?
Nationwide facility maintenance and construction company seeks dedicated, driven, responsible, and hard working individuals. Current openings in our Service Department for Service Coordinators (dispatcher/customer service representative).
GENERAL RESPONSIBILITIES:
Responsible for supporting the success of assigned clients
Perform assigned work activities
Handle client issue as required
Performs the following client maintenance/repair activity on a daily/weekly basis:
*Schedules
*Vendor Searches
*Bid Request
*Service Request
*Emergency Prioritization and response
*Identifies and tries to resolve client service complaints , issues, and concerns
*Identifies process issues that impact the workflow management
Performs administrative and clerical tasks to support goals of team.
Compiles and supports appropriate customer reporting
Project/Vendor management
To be included in the on-call rotation
SKILLS, KNOWLEDGE, AND ABILITIES:
Interpersonal, problem-solving, analytical, and organizational skills
Written and oral communication skills
Computer/keyboarding skills
Basic math skills
Knowledge of basic repair/maintenance terminology and procedures
Ability to read proposals and other documents
Ability to compose routine memos, emails and communications
Ability to speak/negotiate effectively with customers, vendors, and employees
Experience not necessary, but a strong work ethic and a desire to succeed is. Please provide resume with salary requirements. Working remotely is available.